Help Desk Technician

Job Overview We are looking for a Help Desk Technician to join our team in the Hampton Roads area . This is not a remote position —you will be working on-site at our Christian school and church, supporting faculty, staff, and church members with their IT needs. The ideal candidate is someone who enjoys problem-solving, providing excellent customer service, and ensuring that technology runs smoothly for users. This position does not require advanced technical certifications but does require a willingness to learn, troubleshoot common IT issues, and work collaboratively in a faith-based environment. Responsibilities Provide friendly and professional technical support for staff, faculty, and church members. Troubleshoot and resolve basic IT issues , including problems with computers, printers, internet connectivity, and software applications. Assist users with password resets, account access, and software installations . Set up and configure new computers, laptops, and mobile devices . Maintain and update IT support tickets , documenting issues and resolutions. Work closely with senior IT staff to escalate complex issues as needed. Ensure all IT equipment is in good working condition and assist with basic maintenance. Qualifications Basic understanding of Windows operating systems (Mac OS experience is a plus). Familiarity with computer hardware and common troubleshooting techniques . Good communication and customer service skills —able to explain technical issues in simple terms. Willingness to learn and adapt to new technology and software. Ability to work independently and as part of a team. Prior help desk or IT support experience is a plus. If you enjoy working with technology, solving problems, and supporting a faith-based organization , we encourage you to apply for this on-site Help Desk Technician role!

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement

Experience:

Help desk: 1 year (Preferred)

Windows:

1 year (Preferred)

Work Location:

In person