Helpdesk Technician

Share this WhatsApp LinkedIn Facebook X Share Helpdesk Technician Educational Support Staff Closing date: 16/07/2026 This role puts you at the centre of our fast-paced Information Technologies team, where each day offers fresh challenges and meaningful opportunities to contribute. You'll serve as a trusted point of contact - providing prompt, supportive, and effective assistance that enables our School community to maximise the value of a wide range of ICT tools, systems, and applications. From resolving day-to-day technical issues to supporting students, staff, and the wider School community in navigating digital resources, you'll play a vital role in ensuring seamless learning and operations. Beyond routine support, you'll also contribute to forward-thinking ICT initiatives that help shape the School's digital future—making this a role where your creativity, problem-solving ability, and passion for technology can truly make an impact. Responsibilities and Duties Completed a Diploma in Information Technology or equivalent. Have a minmum of two years demonstrated previous experience in a similar role. Have an understanding of and experience working Microsoft 365, Windows devices and iPads. Possess technical diligence to navigate Wi-Fi connectivity, printing and general hardware support. Have experience supporting Audio/Visual solutions within classroom, performance and/or event spaces. Demonstrate ability to follow procedures and document and maintain records in an accurate, logical, and accessible manner. Provide exceptional service and support experiences to both internal and external stakeholders. Have high level communication skills. Be able to work independently but also as part of a dynamic, creative, and collaborative team. Be willing to be involved in all aspects of the School's program. Demonstrate an understanding of and a commitment to following the School's child safety expectations, principles and policies. St Michael's Grammar School is one of the leading co-educational, independent schools in Australia, providing exceptional learning opportunities to students from Kindergarten to Year 12. The School is respected for its exceptional education, wellbeing programs and a deep commitment to innovative approaches to teaching, learning and caring. St Michael's empowers students to approach their lifelong learning journey with courage, confidence and a strong sense of social justice. For further information about the School, our programs and community, please visit our website.

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//www.stmichaels.vic.edu.au/ Why work at our School Working at St Michael's Grammar School means being part of one campus, one community, where professional purpose and personal wellbeing are equally valued. We offer meaningful work in a connected ELC-12 environment, supported by strong professional standards and a genuine care for our staff. Key benefits of working at St Michael's Generous leave entitlements of 5.2 weeks for non-teaching staff. Access to professional learning and broader School engagement opportunities. Salary packaging through Maxxia. Generous annual leave and long service leave provisions. Funded opportunities to support student expeditions and tours locally, interstate and internationally. Opportunities to engage in the broader life of our School through events, programs and professional learning. Closing date for applications is 10am on 15 July 2026. Please submit your details, resume and cover letter outlining in detail your experience and ability to meet the requirements of this role. Please note that applications without cover letters will not be considered. Child Safety St Michael's Grammar School is committed to child safety. As such, the successful applicant will be expected to satisfy child protection screening and adhere to the School's Child Safe Policy and Code of Conduct. These documents may be downloaded from the School's website. All staff at St Michael's must: Always demonstrate and ensure compliance with the School's Child Safety Policy and Child Safety Code of Conduct and complete regular training in Child Safety standards. Promote the safety and wellbeing of children and young people to whom we provide services. Ensure that your interactions with children and young people are positive and safe. Provide adequate care and supervision of children and young people in your charge. Act as a positive role model for children and young people.