LCOM IT Support Technician

at University of Vermont in Burlington, Vermont, United States Job Description LCOM IT Support Technician Posting Summary Provide a broad range of technical support for COM Users, to include faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services for the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office.

Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use. Minimum Qualifications (or equivalent combination of education and experience) Bachelor's degree in related field and two to three years' experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required. Desirable Qualifications Ability to troubleshoot and support Mac computers desirable. Anticipated Pay Range $27.00 - $30.00/hr Other Information Special Conditions A probationary period may be required, This position is ineligible for telework due to the essential functions, Background Check required for this position FLSA Non-Exempt Union Position Yes, UVMSU Job Location Burlington, Vermont, United States Job Close Date (Jobs close at 11:59 PM EST.) 8/5/2026 Open Until Filled Yes Department COM Technology Services/55006 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12 For full job description and to apply, visit https://www.uvmjobs.com/postings/86449 jeid-861023ceda485b4f8deb4b0d245c386c To view full details and how to apply, please login or create a Job Seeker account