Desktop Support Technician II US#26-13814

North Clarendon, VT

Onsite Job Description

Desktop Support Technician

Pay Rate:

$24.00-25.00/hr, depending on experience and performance

Schedule:

2 openings

Monday-Friday, 7:00 AM-3:30 PM

Monday-Friday, 8:00 AM-4:30 PM

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Location:

North Clarendon, VT 05759 - 100% Onsite

Temp to Hire

Position Overview

We are seeking an experienced Desktop Support Technician to provide hands-on IT support in an enterprise environment. This person should be energetic, professional, dependable, process-driven, and comfortable providing face-to-face technical support.

Key Responsibilities

Diagnose, repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware

Troubleshoot PC hardware, software, and peripherals

Replace internal components including motherboards, hard drives, RAM, and CPUs

Troubleshoot Windows, Outlook, network printers, and other software issues

Perform IMACs - installs, moves, adds, and changes

Support PC refreshes and printer migrations

Track and manage work through ServiceNow, visual task boards, and team stand-ups

Assist with server and network issues as smart hands/feet

Perform basic network troubleshooting

Support asset management and equipment inventory

Back up and transfer end-user data

Follow up on open tickets and escalations

Assist with process documentation and improvements

Work independently while supporting the larger IT team

Top Skills / Requirements

Drug and Background screening

Reliable transportation Strong customer service skills with a positive, professional attitude

Strong hands-on PC/laptop hardware troubleshooting and repair

Experience with Windows 10 Professional, Office 365, imaging, and ticketing systems

Strong soft skills - coachable, team-oriented, and able to work with different personalities

Basic server/network support knowledge and ability to provide smart-hands assistance

Dependability, attendance, and ability to work independently Benefits (employee contribution):

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.