Job Description
Support Engineer (contract) Microsoft - 4.2 Bellevue, WA Job Details Contract $35.50 - $40.00 an hour 19 hours ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Family leave Parental leave Employee assistance program Vision insurance Life insurance Qualifications Desktop computer repair Cloud identity and access management (IAM) Mobile device support IT user and group management Live event AV production projects Enterprise software Laptop (troubleshooting support) In-person customer service Peripheral setup Equipment troubleshooting Windows Inventory management software Troubleshooting audio issues Internal employee customer service Video conferencing software Desktop (troubleshooting support) Computer management Azure AD SaaS platforms macOS administration Collaborative technology platforms Mobile device management macOS Video conferences (communication methods) Hardware diagnostics Peripheral hardware support Video conferencing systems operation Identity & access management Full Job Description Support Engineer (Contract) Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.
Summary:
This is an exciting opportunity for a skilled and customer-focused IT professional to serve as the primary onsite technical support resource for a dynamic Washington office. The ideal candidate will bring a strong blend of enterprise desktop support expertise, executive-level service experience, and hands-on audio visual knowledge to deliver exceptional, white-glove IT support across all levels of the organization. Operating independently in a fast-paced environment, this individual will be responsible for ensuring seamless day-to-day technology experiences for employees and leadership alike, while also supporting critical meetings, events, and collaboration spaces. This role demands a proactive problem-solver with excellent communication skills, the ability to manage competing priorities, and a genuine passion for delivering outstanding customer service. Job Responsibilities:
Serve as the primary onsite IT support resource for all employees within the office Answer user inquiries and resolve issues related to computer software, hardware, operating systems, and workplace technology solutions Troubleshoot and resolve technical issues in person, remotely, via phone, or through ticketing systems Install, configure, test, maintain, and support hardware, software, and peripheral devices Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories Support user account access, identity management, and SaaS applications Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management Create and maintain technical documentation and knowledge base articles Provide support for conference rooms, Executive Briefing Centers, training rooms, and all-hands spaces Support and troubleshoot conference room collaboration technologies and related systems Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment Perform proactive room readiness checks and testing prior to meetings and events Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs Requirements:
3 to 4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments Experience working independently as a primary or sole onsite IT support resource 3 or more years of experience providing white-glove or executive-level IT support in a corporate environment 2 to 3 years of hands-on experience supporting AV systems in conference rooms, Executive Briefing Centers, event spaces, and executive environments Experience supporting live events, executive briefings, and company-wide presentations Demonstrated history of stable, long-term employment with consistent tenure in previous roles Associate degree in a computer-related field or equivalent technical training and experience Advanced troubleshooting of macOS and Windows devices and environments Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications Ability to independently resolve end-user issues in a corporate environment Experience providing white-glove support to senior leadership and executives Proficiency supporting collaboration tools and identity and access management platforms such as Okta or Microsoft Entra ID Strong verbal and written communication skills with the ability to operate effectively in high-visibility situations Hands-on experience supporting conference room technologies, including Microsoft Teams Rooms and Zoom Rooms Ability to troubleshoot displays, cameras, microphones, speakers, room controllers, and presentation technology Experience supporting executive meetings, customer presentations, and live events Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools Knowledge of asset management and inventory management platforms Excellent customer service, interpersonal, and problem-solving skills Ability to prioritize workload, manage time effectively, and operate with minimal supervision Additional Details:
Location:
Bellevue, WA (Hybrid:
4 days a week) Duration:
6 months Pay Range•: $35.50 - $40 per hour Weekly Schedule:
40 hours Job Status:
Non-Exempt Application Deadline:
Apply within 72 hours of the posting date to ensure consideration. This role is eligible for the following benefits: Medical, dental & vision Hospital plans 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) Company paid short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Employee Assistance Program Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave Benefits are subject to change and may be subject to specific elections, plan, or program terms. AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you require a reasonable accommodation related to the application or interview process due to a disability, please email . This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed. In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law. Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us. We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
