Type:

Full-Time Job Description:

Objective In a positive and cheerful manner, support our doctors and clinical staff to provide an outstanding patient experience. This is accomplished by assisting in the smooth operation of PCLI's computers and computer network in support of the various departments of PCLI. Computer problems frustrate everyone and your calm, cheerful voice will help lower the stress in a very stressful situation. Reports to IT Director Status Full Time (40 hours per week) Schedule Our normal office hours are Monday-Thursday 8:00 a.m. to 5:00 p.m. Friday 8:00 a.m. to 1:00 p.m.

Schedule may vary - We provide support and maintenance on systems that requires work outside the normal office hours. Responsibilities Duties will include but are not limited to:
Provide Level 1 technical support services to the staff of PCLI in a manner compatible with both the smooth flow of patient services and the timely processing practice information for end-user problems and questions reported to the IT Help Desk.
Maintain the IT Department ticketing system and knowledge database containing problems and resolutions.
Develop and maintain a working knowledge of key systems and programs used in all PCLI facilities, the purpose they serve, and their importance in company functions.
Configure and install new computer hardware or software for use with the corporate network and computer medical equipment. Install and maintain new communications or audio/visual equipment. This may include travel to any PCLI branch.
Assist with the day-to-day management of the computer systems including maintenance of computers, printers, and other IT Department responsible equipment.
Other duties as required by the IT Director.
Travel

REQUIRED

(can be up to a week at a time) with transportation in company vehicles and aircraft. Skills Required Proficient in Microsoft Windows Desktop Operating systems Ability to learn independently from manuals and/or experimentation Excellent written and verbal communication Excellent organizational skills Pleasant, cooperative, caring attitude The ability to work with a team to set and achieve common goals Education/Experience Any combination of education and experience providing the required skill and knowledge for successful performance of the responsibilities. Typical qualifications would be equivalent to:

High School Diploma or GED
Two years of previous computer support experience
Computer certification examples: A+, Network +, MCP
MCSA Certification preferred
Associate's degree in computer science or computer related field preferred Physical Abilities
Answer telephone
Use keyboard
Climb stairs
Lift up to 75 pounds
Sit for extended periods of time
Ability to work long hours
Ability to drive a vehicle
Ability to fly in small aircraft Benefits Profit Sharing 401(k) Plan with generous 50% company match Section 125 Flexible Spending Account (FSA) Medical/Vision/Dental Paid Holidays Personal Time Off Group Life Insurance Policy Voluntary Term Life Insurance LifeBalance Employee Assistance Program Bereavement Leave Eligible for free refractive surgery
Driving record and background check upon offer for employment

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