Software Support Analyst Substitute/On-Call

Software Support Analyst - Substitute/On-Call Northwest Educational Service District - 2.0 Everett, WA Job Details $49.10 an hour 1 hour ago Benefits Employee assistance program Career development plan Qualifications Educational apps (educational technologies) Educational administrative software Student information system Enterprise software support Full Job Description Location Northwest Regional Data Center 2121 W Casino Rd Everett, WA 98204 Position Summary The NWESD aspires to be a racially and culturally inclusive staff that reflects the diversity of those we serve. We believe this strengthens our organization, stimulates creativity, promotes the exchange of ideas, and enriches staff engagement. The On-Call Software Support Analyst provides consultation, support and resolution of client problems in the use of the Skyward application software to ensure that client needs and information requirements are met. They provide mid-level knowledge of the Skyward software applications to interface with outside agencies. Full Job Description Qualifications This is an on-call sub position. Experience providing technical support in the Skyward and/or Qmlativ software applications is required.

Required:

Related college training, computer-related customer support experience, or equivalent education and work experience which provides the skills, knowledge, and abilities to perform the essential functions of the job. The ideal candidate will have working knowledge of: Qmlativ and/or Skyward School Management Software; Windows, Mac, or current operating systems; Microsoft Office Tools including Excel, Word, and Outlook; Relational databases. WSP/FBI background clearance may be required. Employment Conditions and Benefits Work is performed in an office environment, however, travel to various school districts may be required. Sitting for extended periods of time working at a computer terminal is common. Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position.

Hazards:

Those present in a normal office environment. Routine travel may pose potential hazards including traveling in inclement weather.

Benefits Include:

Benefits include 1 hour of sick leave for every 40 hours worked, Employee Assistance Program, Professional Development and other training opportunities. Salary Range $49.10 How to Apply Submit a complete application at nwesd.org/jobs. Applications for this position must include: Letter of Interest Resume Other documents may be included at your discretion.