Information Technology Specialist

Job Title

• Information Technology Specialist Location
• Lakewood, WA, 98499 Duration
• 1-3 Months (possible extension) Classification Summary Provides technical support for server and computer information systems.

Utilizes specific knowledge of computer hardware, software, and general Information services procedures, and business applications. Maintains technical documentation of desktop management. Provides technical advice and resolutions relative to problems involving user interface, browser, hardware, and supporting software. Works remotely to analyze hardware and software to identify issues and triage in accordance with routine procedures.

DISTINGUISHING CHARACTERISTICS

Positions in this classification provide first level information technology support and related tasks, serving in a helpdesk support capacity. Essential Functions Acts as first point of contact for agency-wide IT Service Desk issues. Provides responsive and courteous hardware/software troubleshooting, support, and maintenance on desktops, laptops, servers, printers, multifunction copiers, phone systems, mobile devices, and audio/visual conferencing. Drives to various locations in service territory to install, repair and/or troubleshoot agency equipment. Installs, configures, and maintains software/hardware for Pierce Transit information and business servers. Ensures agency productivity and security is sustained by maintaining end user computing devices. Ensures software and firmware are patched, deploys devices with relevant security and usage policies, and trains employees in proper use. Tracks deployed end user devices and installed software. Enforces software-licensing requirements and purchases new software as needed. Ensures spare inventory meets the growing needs of the agency and orders new equipment as needed. Identifies gaps in procedure and documentation for technical and non-technical users. Creates and maintains procedures and documentation.

MINIMUM QUALIFICATION

Associate Degree in Information Technology or a related field and Two years of experience providing information technology support to end users. Experience may be substituted for education on a year for year basis.

DESIRED QUALIFICATIONS

Public sector experience desired. #teamk

Pay:

$30.00

• $35.

00 per hour

Work Location:

In person