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IT Help Desk Technician (MSP Engineer) - Longview, WA

Job

Harlin IT Services

Longview, WA (In Person)

$69,000 Salary, Full-Time

Posted 2 weeks ago (Updated 6 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

We are a growing IT Managed Service Provider (MSP) seeking an experienced Technical Engineer to join our team. The successful candidate will be responsible for designing and installing IT solutions, providing technical support, troubleshooting hardware and software issues, and performing system maintenance for our clients. The ideal candidate will have excellent problem-solving skills, a strong knowledge of computer systems and networks, and the ability to communicate effectively with customers. This is not an entry level position. Only experienced IT Engineers need apply.
Responsibilities:
Troubleshoot hardware and software issues. Install and configure computer systems, networks, and software applications. Provide timely support to end users of PCs, Macs, iOS and Android devices, and multiple business applications. Troubleshoot and set up VoiP systems. Perform system maintenance and upgrades. Monitor network performance and security. Develop and maintain documentation of system configurations. Use, edit and help create technical documentation and manuals. Provide onsite support to customers when needed, using your own vehicle. Present technical information and instructions clearly and logically in plain, non-technical language to those that don't understand technology. Use an IT Help Desk ticketing system for MSP. We are looking for reliable employees that show up for work consistently and on time. If this is a struggle for you, please don't apply. We need to be able to count on each other.
Qualifications:
Proficiency in
MS OS:
Windows 10, Microsoft 365, software distribution, Active Directory Experience with imaging, configuring, and troubleshooting PCs Reliable transportation with a valid driver's license and liability insurance Ability to lift/move equipment as needed Experience with ConnectWise, Allworx, and/or Sophos is a plus! Please submit your resume and answer to application questions. Resumes will not be accepted without completed application questions. Please do not call or visit the office directly.
Job Type:
Full-time Pay:
$63,000.00 - $75,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Application Question(s): Can you provide a list of references? How many years of previous experience do you have working for an IT Managed Services Provider (MSP)? Do you understand that this is not a remote position? What is your salary requirement? How many miles do you live from Longview, WA?
Work Location:
In person