Job Description
SCOPE OF ROLE
The IT Desktop Support Analyst's role is to ensure a smooth end-user technology experience using active listening, timely communication, and effective troubleshooting. Excellence in this role is achieved by receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently and with other IT personnel's assistance as needed. This role will physically support the Oak Harbor site as well as extended remote support to the other US based IH&S sites. RESPONSIBILITIES
Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line of business applications, Microsoft operating systems, Office products, and cellular devices for users at manufacturing facility. Organize and contribute high-quality documentation for the IT department Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated Deploy and maintain the company's IT assets, including Desktops, Laptops, Printers, and mobile devices Provide comprehensive, timely, and valuable communication to customers and vendors as required to keep all parties informed of issues, progress, and solutions Fast, accurate, and timely turn around on all customer requests Follow company-specific guidelines and industry best practices for User Administration and security Communication to our clients, vendors, and internally via phone, email, and ticketing system Minimal travel to support remote locations as needed Ability to assist and or train other team members or employees when assistance is needed REQUIRED SKILLS
Excellent knowledge of Windows 11 operating system and Microsoft O365 applications - Outlook, Word, Excel, PowerPoint, Teams Ability to image, deploy, and maintain Windows 11 PCs Working knowledge of, or willingness to learn, a wide array of software technologies, including PDQ Deploy/Inventory, LANSweeper, Splashtop, ServiceNow. Demonstrated proficiency in the diagnostic process of technical issues Ability to work independently and with direction from other IT personnel Excellent technical writing skills for documentation and effective ticket management Ability to multi-task and adapt to changing priorities quickly Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to work in a fast-moving environment QUALIFICATIONS
Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience preferred Experience with scripting and automation tools preferred Professional IT Certifications preferred, such as: Microsoft MCP/MCSA, or CompTIA A /Network Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
