Description Primary Responsibilities:

Resolve Tier 1 and 2 technology issues received via IT ticketing system, and resolves or forwards to a designated IT team member Handle escalation requests in a timely manner Format, install, set up, image and maintain desktop and laptop computers based on end user specifications in a VDI environment Follow technical documentation and identify gaps, making recommendations for process improvement Train and mentor less experienced Desktop Support Technicians or temporary employees/new hires Pack and process e-waste in accordance with department procedures and policies Maintain current knowledge of computer technology and make recommendations on new types of equipment and operational methods based on business needs Participates in IT projects and intiatives as assigned Troubleshoot and support the client side of our VDI environment Maintain and adhere to our asset management policies and procedures Skills Desktop, Imaging, Technical support, Troubleshooting, Hardware, Active directory, Windows, Customer service, Deployment, Sccm, intune Top Skills Details Desktop,Imaging,Technical support,Troubleshooting,Hardware,Active directory,Windows,Customer service,

Deployment Additional Skills & Qualifications Experience and Education Requirement:

Minimum Education:

High School Diploma Minimum 3 years experience in an IT support or helpdesk role , with a mid-to-large size organization (1000+ users), preferably in the financial services industry Familiarity with ITIL processes Excellent customer service Experience using an enterprise ticketing system Experience supporting clients in a VDI environment Proficiency with troubleshooting computer hardware and software Proficiency with physical install and break down of workstations and workspaces Ability to communicate technical information, both verbal and written, to a wide range of end-users Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong analytical and decision-making skills with attention to detail Working knowledge of Microsoft Active Directory and VDI environments Working knowledge of Microsoft, Apple, iOS and Android Operating Systems Intermediate knowledge of

Microsoft Office Suite Certification/License:

Microsoft certifications are preferred Experience Level Entry Level We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

+ Medical, dental & vision + 401(k)/Roth

+ Insurance (Basic/Supplemental Life & AD&D)

+ Short and long-term disability

+ Health and Dependent Care Spending Accounts (HAS & DCFSA)

+ Transportation benefits

+ Employee Assistance Program

+ Time off/Leave (PTO, Vacation, or Sick Leave) Job Type & Location This is a Contract position based out of Seattle, WA. Pay and Benefits The pay range for this position is $33.00 - $39.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract position based out of Seattle, WA. Application Deadline This position is anticipated to close on Nov 3, 2026. Workplace Type This is a fully onsite position in Seattle,WA. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.