Technical Support Specialist III This is a contract opportunity. This is an onsite opportunity in the PNW (Seattle, Redmond, and Bellevue) About this Position Step into a hands-on technical support role where you will be the go-to resource helping users stay connected and productive. You will troubleshoot, problem-solve, and keep systems running smoothly in a fast-paced, high-impact environment. If you enjoy variety in your day and love solving problems, this role is for you. Job Responsibilities Provide in-person and remote technical support to users for hardware, software, and AI tool-related issues Troubleshoot and resolve complex technical issues including operating systems, connectivity, and configuration for macOS and Windows devices Install software, perform hardware testing, and monitor system functioning to identify and correct errors Maintain accurate records of data communication transactions, issues, and remedial actions taken Read technical manuals, run diagnostics, and confer with users to investigate and resolve problems Skills/Requirements 5+ years of hands-on IT support experience with strong troubleshooting skills Experience supporting and troubleshooting AI tools and systems Strong customer service skills with the ability to deliver excellent in-person support Proficient in Linux (required for Washington-based candidates) Ability to work independently, manage time effectively, and handle a varied workload

Additional Information:

Fully onsite role — must be local or able to commute Contract opportunity with a globally recognized technology organization Linux proficiency is required for this location

Pay Range:

$35.00 - $40.00/hour

Pay:

$35.00 - $40.00 per hour

Experience:

mac

OS:

3 years (Required)

Linux:

2 years (Required) IT support: 5 years (Preferred)

Work Location:

In person