IT Support Engineer INTL Costa Rica

Job Description Onsite IT support tasks: imaging, data wiping, lifecycle activities (repairs, replacements, recovery, disposition).

Physical tasks:

lifting and installing monitors or computers (not heavy).

Handling tickets:

~10-15 tickets/day via walk-ins or on-prem support. Inventory and storage management. Limited permissions due to security constraints (cannot perform certain tasks but occasional temporary permissions for setup or data wipe We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 1+ years in help desk or desk-side support. Familiarity with Microsoft Windows 11.

Preferred:

Linux/Unix/Mac knowledge. General IT knowledge (e.g., difference between M3 vs. M4 MacBook). Cisco CCNA basics (networking fundamentals).