IT Support Specialist

What You'll Be Doing Day-to-Day Support

• Be the first point of contact for IT issues (computers, software, network, etc.)
• Help employees troubleshoot problems quickly and clearly
• Support both office staff and remote vessel crews
• Be available for occasional after-hours or weekend support when needed 100% in office role ________________________________________ Systems & Tools
• Manage Microsoft 365 (email, Teams, SharePoint, user accounts)
• Maintain user access and permissions (Active Directory / Azure)
• Set up and configure laptops, desktops, and other devices
• Help maintain Wi-Fi and network systems (office + vessels) ________________________________________ Infrastructure & Maintenance
• Assist with servers, systems, and new software rollouts
• Monitor system performance and resolve issues proactively
• Keep hardware, software, and inventory organized and up to date ________________________________________ Security & Reliability
• Help manage antivirus, updates, and system patches
• Support data backups and recovery processes
• Follow and help improve IT security best practices ________________________________________ Documentation & Improvements
• Keep clear records of issues, fixes, and systems
• Suggest improvements to tools, systems, and processes
• Help evaluate new technology when needed ________________________________________ What We're Looking For
• Someone organized, proactive, and reliable
• Strong communicator—you can explain tech in simple terms
• Comfortable juggling multiple requests at once
• Customer-service mindset (helpful, patient, responsive)
• Problem-solver who takes initiative ________________________________________ Experience & Skills
• High school diploma required (IT-related degree is a plus)
• Experience with: o Microsoft 365 (Outlook, Teams, SharePoint) o Basic networking and hardware troubleshooting o Active Directory / Azure (preferred)
• Certifications like CompTIA A+, Network+, or similar are a plus Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.

eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.