IT Technician

IT Technician ROBO Vancouver, WA Job Details Full-time $22 - $27 an hour 7 hours ago Benefits Paid jury duty Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Professional development assistance Qualifications Customer communication Windows Microsoft Office Computer hardware Desktop administration CompTIA A+

Full Job Description About ROBO:

ROBO is a fast-growing IT managed service provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're looking for an opportunity to grow and thrive while solving technical challenges, we're your dream come true.

ROBO Culture:

ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, A positive energetic environment brings life to work, Adapt and Overcome! ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skills and knowledge to reach beyond their potential.

Position Summary:

As an IT Technician at ROBO, you'll deliver high-quality technical support across onsite service, hardware deployment, and remote ticket resolution in a fast-paced MSP environment. You'll troubleshoot and resolve a wide variety of issues across desktops, laptops, printers, Microsoft 365, and core business applications both onsite and remotely. There will be the opportunity to occasionally go onsite to client locations to install equipment, resolve issues, and represent ROBO with professionalism and confidence. You will also actively work tickets from the Service Desk queue, maintaining accurate, real-time documentation in HaloPSA as work is performed. This role requires the ability to adjust priorities based on business needs and seamlessly shift between onsite support, hardware preparation, and ticket resolution. This job will entail mostly working from our office in Vancouver, with some onsite work at client offices from time to time. Responsibilities Install and configure desktops, laptops, printers, and related equipment Deploy hardware and ensure all required software, security tools, and configurations are properly applied Prepare, stage, and configure equipment prior to deployment Provide remote support and work tickets from the Service Desk queue as assigned or when capacity allows Troubleshoot issues across desktops, laptops, Microsoft 365, and core business applications Maintain real-time, accurate documentation in HaloPSA as work is performed Keep tickets, calendar, and communication tools updated in real time Communicate clearly with clients and internal teams to support smooth service delivery Shift between onsite support, hardware preparation, and ticket work based on business needs Qualifications 2+ year of experience in IT support or a related role preferred Basic troubleshooting experience with desktops, laptops, and printers Familiarity with Microsoft 365, Windows operating systems and MacOS Strong communication and customer service skills Ability to stay organized and manage multiple priorities in a fast-paced environment Willingness and ability to travel to client sites as needed Ability to follow processes and maintain accurate documentation Comfortable working both independently and as part of a team Experience working in an MSP environment is a plus CompTIA A+ or Network+ certification (or working toward) is a plus Benefits Medical, Dental, and Vision Insurance 401(k) with company match

Paid Time Off and Holidays Parental Leave, Jury Duty Leave Professional Development Assistance Certification Bonus Program Milage Reimbursement Pay:

$22.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person