System Support Technician

System Support Technician University, WA Job Details Full-time $21.41 - $22.67 an hour 1 day ago Qualifications Technology purchasing Student mentoring Equipment installation Mid-level Printer (troubleshooting support) System maintenance Assembly Computer hardware Hardware support Customer support ticket management Phone call management Equipment inventory management Software training Full Job Description JOB Whitworth University is seeking a dedicated and customer-focused System Support Technician to join our Information Systems team. In this role, you will be the frontline of technical support, providing daily phone assistance, resolving web-based work orders, and ensuring smooth operation of our campus information systems. Your expertise will contribute to maintaining and improving our Help Desk software, offering essential support and training to end-users, and managing campus-wide printing and multifunctional devices.

If you're passionate about technology, enjoy problem-solving, and are eager to make a difference in an academic setting, we encourage you to apply and become an integral part of Whitworth University's community.

EXAMPLE OF DUTIES

Help Desk | 70%Provide daily phone support and resolution of web-based work orders.

Maintain Help Desk software (eg: ticket systems and endpoint management) and evaluate and implement new systems to ensure continuous improvement of the support environment.

Perform end-user support and training for software and all campus information systems.

Review and update Help Desk FAQ and documentation as needed.

Provide campus-wide support on printers and multi-function devices.

Work with vendors (using RFI/RFQ development as necessary) to purchase hardware and software.

Ensure that projects/department milestones/goals are achieved.

Train and mentor student employees.

Function as an integral member of the Information Systems team.

Technical Operations | 25%Assemble, configure, test, inventory, and install new computer equipment.

Perform installation, maintenance, problem determination and resolution for campus information systems.

Provide backup coverage for other members of the Information Systems operation team and technical instructional support, as required.

Other | 5%Assist with special projects and Department events.

Other duties as assigned.

SUPPLEMENTAL INFORMATION

ScheduleFull-time (1.0 FTE) | 12 months | 40 hours per weekWhitworth office hours are 8 AM to 4:30 PM Monday - Friday Whitworth University is a Christian liberal arts university. Our shared mission is to provide our diverse students with an education of mind and heart, equipping them to honor God, follow Christ, and serve humanity. We seek candidates who are willing to engage with the university's mission and integrate their Christian faith into their work. Interested candidates should submit a cover letter, resume, faith statement, and contact information for at least three professional references. A background check and sexual misconduct check will be required of the successful candidate.

Applicants must be legally authorized to work in the United States at the time of hire and maintain valid work authorization throughout the duration of employment, including those on OPT. Whitworth University does not offer visa sponsorship for this position.