Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. This part-time position offers an excellent opportunity for individuals passionate about providing technical support and maintaining smooth IT operations. It is ideal for candidates seeking long-term career growth within a dynamic and collaborative environment.

Responsibilities:

• Deliver responsive and effective help desk support to employees, addressing hardware and software issues.
• Manage patch updates and oversee licensing renewals to ensure system compliance.
• Execute onboarding and offboarding tasks using Active Directory, adhering to established protocols.
• Maintain accurate and organized documentation for IT processes and systems.
• Troubleshoot issues within a Windows environment and provide user support for Microsoft 365 applications.
• Handle service desk tickets with efficiency, ensuring swift resolution of technical problems.
• Assist with system administration tasks, including basic Active Directory management.
• Collaborate with team members to optimize IT workflows and enhance user experience.
• Provide guidance to users on resolving common technical challenges.
• Support additional IT tools and software, such as AutoDesk, when required.