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EUC senior
Job
Softtek
Fond du Lac, WI (In Person)
Full-Time
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52
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Job Description
EUC Leader Requirements Must have: Onsite IT Team Lead responsible for coordinating EUC and Field Service teams, with advanced expertise in Windows environments (711) and end-user computing. Strong background in hardware/software troubleshooting, Active Directory, Intune, and Microsoft 365 administration. Proven experience managing technicians, delivering training, and producing high-quality technical documentation. Skilled in ServiceNow operations, security tools (antivirus/antimalware), and L1/L2 service desk support. Excellent organizational, communication, and stakeholder coordination skills, including printer and onsite support operations. Responsibilities Lead and coordinate EUC and Field Service (FSE) teams, ensuring alignment with operational goals and SLAs. Oversee daily service desk (L1/L2) operations, ensuring timely incident resolution and high user satisfaction. Provide advanced troubleshooting support for complex hardware, software, and Windows environment issues. Manage Active Directory and Microsoft 365 environments, including user access, policies, and configuration. Administer and optimize Intune and endpoint management solutions for device compliance and security. Supervise and support onsite activities, including printer management and end-user device support. Develop and maintain technical documentation, procedures, and knowledge base articles. Train and mentor junior technicians, improving team capabilities in complex IT environments. Ensure proper use and management of ServiceNow, including ticket tracking, reporting, and process improvement. Monitor and manage endpoint security tools (antivirus, antimalware, antispam) and respond to incidents proactively. Required Languages English Fluent advanced 96- 100% Special Requirements Relocation to USA / hold dual citizenship or U.S. residency.