A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Green Bay, WI Job Details Part-time 20 hours ago Qualifications Windows High school diploma or GED Computer hardware Desktop applications Productivity software
Full Job Description Description:
Brabazon is looking for a part-time Help Desk Specialist or intern in our Green Bay office. With direction of the IT Manager, the Information Specialist's role is to support and maintain the organization's IT deployed hardware and software. The Specialist will identify and recommend cost-effective technology solutions to the IT Manager. They will assist in defining and implementing IT policies, procedures and best practices. Your daily work in this role will include: Desktop support and responsibility for multiple locations. Install equipment & software, roll out new upgrades to existing infrastructure. Troubleshoot issues with users including access, printer problems, and software questions. Project work (as assigned by IT Manager). Assist in the development, implementation, and documentation of standard operating procedures. Work with external support providers to help with issues. Assist in development and maintenance of intranet site for company communication, training, and safety. Provide remote support for users (where applicable). Assist with administration of the company's security awareness training platform. Assist with data entry, updates, and reporting in business systems (CRM/ERP).
Software management of:
Windows Server 2019/2022, Microsoft Windows 10/11, Microsoft 365 (Office, Exchange Online), Active Directory/Entra ID, Microsoft Intune, Network/Switch configuration, VoIP/UCaaS phone systems. At Brabazon, you are part of a family . Owned and operated by family since the beginning, we want to preserve that supportive family feel for everyone on the team. We value and care about our team members. We respect everyone's need for work-life balance, because we too have important personal and family responsibilities. We strive to be owners who are down-to-earth and approachable. We work right alongside our team members, doing our part like everyone else so that we as a team can meet the needs of all the customers who are depending on us. We are proud of and passionate about: Being a team of experts in our industry who always put the customer first Having a growth mindset, continually innovating and utilizing up-to-date technology Ensuring a friendly, respectful and safe work environment that emphasizes team collaboration
Requirements:
Minimum Requirements:
Currently in school pursuing an IT major. Experience with a Windows based computer system is necessary. Strong experience and knowledge of Microsoft Office Suite and Microsoft Windows. Computer hardware knowledge. Networking background is a plus. Interest in using AI tools (e.g., Microsoft Copilot, Claude) to work more efficiently is a plus — no prior experience required. High School diploma or GED You will be successful in this role if you: Self-motivated with a strong sense of customer service. Ability to work as a team with internal and external customers. Solid organizational skills with the ability to multi-task. Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company. Hold yourself to high standards of accountability to the team and to the customers. Can effectively communicate with people both inside and outside the organization.
