Internal IT Support Engineer III

Position Summary:

The Internal IT Support Engineer III specializes in service and support for Heartland Business Systems employees and internal IT systems. The primary duties include developing and maintaining internal IT systems. Planning, coordinating, and executing new technology solutions and upgrades of existing systems. Working directly with Internal IT Support Engineers I and II and end users to troubleshoot and resolve IT related issues that cannot be resolved by Internal IT Support Engineers I and II.

Roles and Responsibilities/ Essential Functions:

Daily administration of Internal VMware environment including resource management and performance monitoring. Daily administration of Exchange environment including account creation, mailbox and group administration, and patch management. Daily administration of end-user utility servers (file/print servers, critical systems servers). Daily administration of Active Directory including account creation and termination, access rights management, group policy management, and account administration. Daily administration of Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Teams. Daily administration of server and data backups including job monitoring, troubleshooting, and data restores. Daily administration of network infrastructure, including Meraki wireless network and switches across multiple locations. Daily administration of building access security system including card account creation, manage and monitoring area building access within the security system, card termination and replacement. Remote Desktop Services (RDS) environment administration, including app publishing and policy creation. Support workstation / endpoint administration and patching using Microsoft Intune. Coordinate and execute patching and hardware maintenance for internal server systems. Configure and maintain email routing, policies, and security settings. Analyze and recommend process and system improvements to resolve recurring user issues and to facilitate company needs. Internal Project coordination, development and execution. Including Server and Enterprise Software upgrades, new technology implementation, and process improvements. Work with Internal Systems and Support Manager to assist with departmental issues and concerns. Mentor the Internal System Engineers in their day-to-day tasks.