IT Helpdesk Technician

Position Mission:

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to technology, resolving problems promptly and will maintain a high level of customer satisfaction. How will you achieve this mission? Provide first-level technical support to end-users via phone, email, or in-person. Identify, investigate, and research technical problems. Manage IT tickets by responding to requests, updating tickets, and escalating when necessary. Document technical issues, solutions, and processes for future references. Setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices. Collaborate with the IT team members to implement and improve IT processes and procedures, inventory management, and devices configurations. Installs, fully configures, and supports a range of operating systems and applications. Other duties/responsibilities as assigned. What do you need to achieve this mission? Associates degree in computer science or information technology preferred. Proficiency in Microsoft Office, Windows 10/11, Azure, and basic Windows infrastructure components. Knowledge of basic networking concepts. Problem-solving and critical thinking skills Excellent communication and customer service skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong understanding of security best practice(s) and ability to implement. Excellent customer service, organizational, interpersonal, and written / verbal communication skills. Willing to learn new systems or applications. Other things to know! Essential demands include sitting at a desk, working on a computer for long periods of time. Some off-site travel will be required to our other locations. Must be able to lift 40 LBS. Typical business hours are Monday through Friday, 8:00am - 5:00pm. This position will require periodic off-hour work and will be included in our on-call rotation (nights and weekends). This role is primarily based onsite at our Madison office, but offers great flexibility as needed! Wegner provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Please be aware that as part of our hiring process, Wegner CPAs participates in E-Verify. Your employment eligibility will be confirmed through the E-Verify program upon hire.