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Robert Half
IT Support Analyst
Entry-Level JobVerifiedNo experience needed
Career Insights for Technical Support Engineer / Analyst
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Based on Wisconsin data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,428 / year median in Wisconsin
-11% projected decline
Job Description
Robert Half is seeking an IT Support Specialist for our partner in the Madison area. This role will provide day-to-day technical support to end users, troubleshoot hardware and software issues, and help maintain a reliable technology environment.
ResponsibilitiesServe as the primary point of contact for IT support requests and track issues through resolution.
Provide technical support for computers, phones, software, and Microsoft 365 applications.
Troubleshoot user issues and escalate more complex problems to senior IT staff when needed.
Maintain accurate hardware and software asset records.
Assist users with training on software, devices, and technology processes.
Identify recurring technical issues and recommend longer-term solutions.
Document troubleshooting steps, resolutions, and procedures for the IT knowledge base.
Support Windows-based domain infrastructure and virtualization environments.
Follow established IT, security, and organizational policies and procedures.
ResponsibilitiesServe as the primary point of contact for IT support requests and track issues through resolution.
Provide technical support for computers, phones, software, and Microsoft 365 applications.
Troubleshoot user issues and escalate more complex problems to senior IT staff when needed.
Maintain accurate hardware and software asset records.
Assist users with training on software, devices, and technology processes.
Identify recurring technical issues and recommend longer-term solutions.
Document troubleshooting steps, resolutions, and procedures for the IT knowledge base.
Support Windows-based domain infrastructure and virtualization environments.
Follow established IT, security, and organizational policies and procedures.