Sr. IT Support Technician | Permanent | No Sponsorship Available | On-Site

ABOUT OUR CLIENT CFS

is supporting a great client of ours here in the Madison area on their search for a new IT Support Technician.

BENEFITS & COMPENSATION

Compensation:

Competitive base salary $70,000-$85,000

PTO:

18 days starting - sick and vacation

Retirement:

Employer-sponsored retirement plan

Medical:

Comprehensive medical, dental, and vision benefits

RESPONSIBILITIES FOR THE IT MANAGER

Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites Own new hire and termination provisioning, including Microsoft 365 account setup and file server access Order, configure, and deploy workstations and peripherals for corporate and remote-site staff Manage the relationship with the organization's managed service provider (MSP) for infrastructure, firewall, server, and escalated support Administer Microsoft 365 licensing, identity, and end-user account management Provide input on security posture, cyber insurance compliance, and opportunities to optimize technology spend Evaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce cost Partner with finance and operations leadership on ongoing ERP, tenant portal, and procure-to-pay initiatives (in a supporting capacity)

PREFERRED EXPERIENCE FOR THE IT MANAGER

Generalist IT background with a strong customer service Hands-on experience administering Microsoft 365 Experience managing or coordinating with third-party MSPs and IT service vendors Working knowledge of small-office networking (modems, routers, switches, printers) and end-user hardware support Comfort acting as a vendor manager across telecom, MSP, and software providers Awareness of cybersecurity best practices, MFA, and cyber insurance requirements for small/mid-sized organizations Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities. #LI-KS2 #INOCT2026