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Travel | Help Desk/Desktop Support Analyst

Job

Robert Half

Oshkosh, WI (In Person)

Full-Time

Posted 3 days ago (Updated 18 hours ago) • Actively hiring

Expires 7/7/2026

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Job Description

We are looking for a hands-on Help Desk/Desktop Support Analyst to provide responsive technical support for users across sites in and around Wisconsin. This contract opportunity is ideal for someone who combines strong customer service with practical troubleshooting skills and is comfortable traveling regularly within a 90-mile radius. The person in this role will resolve desktop, hardware, software, and connectivity issues while maintaining a high standard of user support in a fast-paced environment.
TRAVEL REQUIRED 90
mile
Radius of OshkoshResponsibilities:
  • Deliver in-person and remote technical assistance for end users, addressing desktop, laptop, software, and peripheral issues across assigned locations.
  • Travel to sites within a 90-mile radius to diagnose problems, complete support requests, and ensure timely issue resolution.
  • Manage incoming incidents through a ticketing platform, document troubleshooting steps, and keep support records accurate and up to date.
  • Prioritize and triage technical requests to determine urgency, route complex issues appropriately, and follow through until closure.
  • Support Microsoft Windows environments by identifying and resolving operating system, application, and access-related problems.
  • Perform hardware troubleshooting and replacement activities for devices such as workstations, monitors, printers, and related equipment.
  • Assist with basic network troubleshooting by checking connectivity, identifying common infrastructure issues, and escalating when needed.
  • Administer and support user accounts and access within Active Directory, Azure Active Directory, Exchange, and the Microsoft 365 admin center.
  • Provide a detail-oriented customer experience by communicating clearly with users, setting expectations, and resolving issues with a service-first approach.