Location:

Waukesha, WI\n

Category:

Other Area(s)\n

Employment Type:

Contract To Direct Hire\n

Work Location:

On-Site\n

Job ID:

36278\n

Date Added:

08/12/2026\nIT Support Specialist\nPosition Summary\nWe are seeking a detail-oriented, customer-focused IT Support Specialist to support and enhance the technology systems that power the organization. This position serves as a primary point of contact for IT support and is responsible for the day-to-day administration, maintenance, security, and reliability of the technology environment.\nThe IT Support Specialist will provide hands-on end-user support while administering hardware, software, user accounts, Microsoft 365, Active Directory, network connectivity, printers, mobile devices, and other business technology systems.\nThis role will also partner with managed service providers and technology vendors to resolve technical issues, implement solutions, and support ongoing IT initiatives.\nThe ideal candidate is a strong problem solver with excellent communication skills, a service-oriented mindset, and a passion for using technology to improve the employee experience and support business objectives.\nKey Responsibilities\nProvide technical support via phone, chat, email, and in person for the corporate office and two remote office locations.\nTroubleshoot and resolve issues involving Windows operating systems, computer hardware, software, printers, network connectivity, and mobile devices.\nResearch and procure computer hardware and peripherals based on business and departmental requirements.\nDeploy and maintain workstations, including imaging, configuration, software installation, and delivery to end users.\nAdminister Active Directory user accounts, including account creation, password resets, group membership, permissions, and access changes.\nPerform new-hire technology setup, including account creation, equipment deployment, and workstation configuration.\nManage employee offboarding activities, including disabling accounts and removing access to company systems.\nMaintain accurate hardware and software asset inventory and tracking.\nManage print queues and troubleshoot printer-related issues.\nProvide application support for AutoCAD, Newforma, Microsoft Teams, Microsoft 365, Configura, SketchUp, and other construction, audiovisual, and furniture-related software.\nTroubleshoot network connectivity issues involving DNS, TCP/IP, LAN, Wi-Fi, VPN, and basic firewall functionality in partnership with the IT managed service provider.\nConfigure and troubleshoot access to Microsoft Outlook, Teams, and other business applications on iPhones, Android devices, and iPads.\nCreate, maintain, and update IT documentation, procedures, troubleshooting guides, and end-user instructions.\nCollaborate with technology vendors and managed service providers to resolve technical issues and support managed service agreements.\nTechnical Skills\n

Operating Systems:

Windows 11, Windows Server, iOS, Android\n

Microsoft Technologies:

Microsoft 365 Admin Center, Microsoft 365 Apps Admin Center, Microsoft Teams Admin Center, Exchange Admin Center, Microsoft Entra Admin Center\n

Directory and Systems Management:

Active Directory, Group Policy, user and group administration, permissions, workstation management\n

Networking:

TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN, basic firewall troubleshooting\n

Scripting and Automation:

PowerShell\n

Hardware and Devices:

Desktop and laptop computers, printers, multifunction devices, mobile devices, peripherals, and related hardware\n

Endpoint and Security Management:

Device security and basic cybersecurity practices\n

Software and Application Support:

Microsoft 365 applications, business applications, software installation, configuration, and troubleshooting\n

Documentation and Inventory:

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