Help Desk Support Technician

Now Hiring:

Help Desk Support Technician Location:

Wauwatosa, WI How You Will Contribute:

Provide technical support for employees experiencing problems related to computer hardware, software, business unit applications, computer communications (LAN/WAN), and telephone problems Monitor and work within inbound service requests (tickets), answering incoming Help Desk calls, and escalate issue as necessary to ensure user's downtime due to technology issues is limited Analyze and resolve problems with a goal of 90% First Call Resolution Complete requests for password resets, user account creation, user account deletion, printer, hardware diagnostics, timely hardware, and software upgrades Assign users and computers to proper business groups in Active Directory Monitor and remove virus, spy ware and other non-authorized software Develop knowledge base articles Coach other help desk team members

What We're Looking For:

2-3 years of experience in a Help Desk role Ability to work in a constantly changing fast paced environment Excellent verbal and written communication skills Comfortable working directly with end users, face to face and over the phone Ability to provide periodic after-hours support Basic knowledge of the following: Networking Concepts (TCP/IP, routing, switching) Hardware for HP workstations and servers Mapped drives/shares Viruses or spyware removal Smartphone configuration and troubleshooting Setup of Outlook or other email clients, email archives Install and configuration of applications, printers & printer settings VPN and remote access solutions Microsoft Office software Active Directory and Group Policy (a plus) Valid driver's license Ability to travel up to 20%

Schedule:

Monday-Friday, 8am-5pm

Pay:

$56,000.00 - $84,000.00 per year

Benefits:

401(k) 401(k) matching Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): This position requires onsite attendance Monday-Friday. Are you able to reliably commute to this location daily?

Experience:

Help desk: 2 years (Required)

Work Location:

In person