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Technical Support Engineer
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,428 / year median in Wisconsin
-11% projected decline
Job Description
Technical Support Engineer Dematic 11240 West Burleigh Street (Show on map) Sep 01, 2026
This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities to work with AI technologies and industrial automation systems.
We offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities Learn More Here:
https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The base pay range for this role is estimated to be$X-Y at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Logistics and Supply Chain Careers at Dematic | Dematic Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.
Tasks and Qualifications:
This is What you Will Do in
This Role:
Provide technical support to customers via phone, email, and chat.
Diagnose and troubleshoot software issues
Collaborate with the development team to resolve complex issues
Document and track customer issues and problems.
Assist in the creation of support documentation and knowledge base articles.
Conduct training sessions for customers on software usage.
Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
Participate in an on-call rotation during non-business hours
What We Are Looking For:
Bachelor's Degree (Computer Science, Software Engineering, or related field)
Proven experience in software support or a similar role
Strong problem solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Experience with Oracle / MS SQL databases
Experience with Windows operatingsystems
Open to working with AI, preferably hands on experience.
Preferred Skills:
Material handling experience
Experience with Java, Golang, or Python
Customer Service experience