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IT Support & Network Operations Specialist
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Will-comm
Cheyenne, WY (In Person)
$57,200 Salary, Full-Time
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Job Description
Overview Will-Comm is seeking a skilled and motivated IT Support & Network Operations Specialist to join our growing technology services team. In this role, you will assist with managed IT services, network support, system troubleshooting, and client technology solutions. This position is ideal for someone passionate about IT infrastructure, customer support, and business technology services. Will-Comm provides managed IT, unified communications, networking, and application development services for businesses across multiple industries. Responsibilities Provide technical support for desktops, servers, networks, and cloud-based systems Monitor and maintain IT infrastructure, including network devices and wireless systems Troubleshoot hardware, software, connectivity, and system performance issues Assist with Microsoft 365 administration, backups, and cybersecurity support Support VoIP, unified communications, and remote connectivity solutions Document support tickets, system updates, and technical procedures Coordinate with clients and internal teams to resolve technical issues efficiently Assist with IT projects, system upgrades, and technology deployments Requirements Previous experience in IT support, help desk, or network administration preferred Strong knowledge of Windows operating systems, networking, and troubleshooting Excellent communication and customer service skills Ability to multitask and manage priorities in a fast-paced environment Familiarity with Microsoft 365, cloud technologies, and remote support tools Strong attention to detail and problem-solving abilities Preferred Qualifications Experience with managed IT services or MSP environments Knowledge of VoIP systems, firewalls, wireless networking, and cybersecurity practices Familiarity with virtualization, backups, and server management CompTIA A+, Network+, or similar certifications preferred Associate's or Bachelor's degree in Information Technology, Computer Science, or related field Pay & Benefits Competitive pay: $25 - $30 per hour (based on experience) Health, dental, and vision insurance Paid time off and holidays Opportunities for technical certifications and career advancement Supportive and collaborative team environment Why Join Will-Comm? Established technology services company with decades of industry experience Opportunity to work on diverse IT and communications projects Hands-on experience with networking, cloud services, and managed IT solutions Professional growth opportunities within a growing technology company