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Job Description
Position Summary Information Posting Number P2310 Job Title Senior IT Support Technician Students Only No Job Description Summary Win With a Career Move to Western. At Western Wyoming Community College, one of America's leading junior colleges, we believe employees are our most valuable resource . We pride ourselves on our inclusive, growth-focused culture and our exceptional benefits package. For full-time employees, here are a few of the amazing benefits we offer: Employer paid contribution of 9.37% to your retirement plan with no waiting period. Who doesn't love free money? We cover 82% of costs related to health, dental and life insurance. Generous leave time to support your work/life balance with paid holidays, sick leave and vacation time, 3 personal days, and two weeks off over Christmas break! Not to mention, you get time off at Spring Break and Friday's off in the summer. Have you ever wanted to take an art class? Interested in exploring entrepreneurship? FREE tuition for you, your spouse, and your dependents makes this dream a reality. Access to amenities like our Children's Center, Hay Library, aquatic center, fitness center, theatre and more. When adventure calls, head out to the Flaming Gorge Reservoir, take a hike around Mustang Loop, surf the local sand dunes, or jump in the car and travel to Salt Lake City, Jackson Hole, or Laramie. For a map of our area, and links to activities and places, view westernwyoming.edu/outsider . See where your career can take you when you come run with the Mustangs! The Senior IT Support Technician will be responsible for providing advanced technical support across the organization. This role includes diagnosing and resolving complex technical issues, managing system installations, performing hardware and software maintenance, and ensuring compliance with security policies. The Senior IT Support Technician will also lead projects, mentor junior staff, and maintain thorough documentation while ensuring excellent end-user satisfaction. With a strong focus on technical expertise, customer service, and problem-solving, the ideal candidate will have extensive experience in technical support, a solid understanding of IT infrastructure, and the ability to troubleshoot and resolve issues efficiently in a dynamic environment. This position requires availability to provide after-hours support for critical incidents or during peak periods (e.g., the start of the semester, exam times).
SENIOR IT SUPPORT TECHNICIAN ESSENTIAL DUTIES AND RESPONSIBILITIES
:
Technical Support & Troubleshooting:
Provide expert-level technical support for desktop computers, laptops, classroom technologies (e.g., projectors, interactive whiteboards), printers, and peripherals. Troubleshoot and resolve hardware and software issues for faculty, staff, and students, ensuring minimal disruption to academic and administrative activities.
System Installation & Configuration:
Install, configure, and maintain operating systems, software applications, and hardware used across campus. This includes routine software updates, hardware replacements, and ensuring systems are compatible with specialized academic software (e.g., CAD programs, media editing tools).
User Account Management:
Manage user accounts and permissions through Active Directory and other authentication systems. Ensure that all systems meet security standards, with regular updates to protect student and faculty data in compliance with FERPA and other regulatory requirements.
Documentation & Knowledge Management:
Maintain thorough documentation of technical procedures, configurations, and solutions for troubleshooting. Update the knowledge base and contribute to the creation of self-service resources for students and staff.
Mentorship & Training:
Mentor junior technicians, student workers, and IT interns. Provide training to faculty and staff on new technology or troubleshooting common issues. Lead workshops or informational sessions for students and staff to enhance their understanding of IT services and best practices.
Customer Service & Communication:
Offer excellent customer service by clearly communicating technical information to non-technical users. Foster positive relationships with students, faculty, and staff to ensure a supportive and efficient IT experience.
Project Management & Collaboration:
Assist in managing IT projects, including system upgrades, software rollouts, and hardware deployments. Collaborate with faculty and administrative staff to address technology needs, particularly for academic purposes.
Inventory Management:
Maintain and track IT assets, including desktop computers, laptops, projectors, and other technology equipment. Assist with the procurement process and ensure assets are inventoried and managed throughout their lifecycle. Minimum Qualifications
SENIOR IT SUPPORT TECHNICIAN MINIMUM QUALIFICATIONS
(Education and Experience, Knowledge and Abilities)
EDUCATION AND /OR EXPERIENCE
: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience. One year of experience in IT support or a similar technical role, ideally in a higher education or academic setting Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician, or ITIL are highly preferred.
Technical Skills:
Strong proficiency in supporting Windows OS (Windows 10/11), macOS, and a variety of academic and office software applications. Experience with hardware troubleshooting and repair, including desktops, laptops, printers, and classroom technology (e.g., projectors, smartboards). Familiarity with networking concepts, including DHCP, DNS, TCP/IP, and wireless connectivity, to support campus-wide network environments. Experience with system deployment tools (e.g., Microsoft
SCCM, MDT
) for software distribution and imaging. Knowledge of security best practices, including endpoint protection, encryption, and patch management, especially for student data protection in compliance with FERPA. Proficiency in Active Directory, user management, and related technologies. Knowledge of remote support tools and methodologies (e.g., TeamViewer, Remote Desktop Protocol).
Soft Skills:
Excellent communication skills, with the ability to explain complex technical issues to non-technical users in a clear, concise manner. Strong customer service orientation, with a focus on providing effective solutions and enhancing the end-user experience. Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced academic environment. Ability to work collaboratively within a team and assist in the professional development of less experienced technicians. Strong problem-solving skills and a proactive approach to identifying and resolving potential issues before they affect users. Equivalency Statement For those candidates who do not exactly meet all minimum qualifications, an equivalent combination of education and experience, which has provided comparable knowledge and abilities, may be accepted. Preferred Qualifications
PREFERRED ADDITIONAL QUALIFICATIONS
(Education and Experience, Knowledge and Abilities). Advanced certifications (e.g., Microsoft Certified IT Professional, CompTIA Network+). Experience in IT project management or leading small teams. Experience with mobile device management (MDM) solutions. Open Date 06/11/2026 Close Date Open Until Filled Yes Special Instructions to Applicants This position is located on the Rock Springs campus. Estimated Salary $19.13 - $22.50 FLSA Non-Exempt
