JOB TITLE

Senior Information Technology Officer

REPORTS TO

Chief Operating Officer (COO)

DEPARTMENT

Information Systems/Operations

LOCATION

Sundance Square, Downtown Fort Worth

BASIC FUNCTION

The Senior IT Officer will serve as a primary point of contact for the Bank's Managed Service Provider, administer the Bank's Information Technology Program, and provide basic to administrative level technical support and diagnostics for Bank users' software and hardware needs.

TECHNICAL SUPPORT RESPONSIBILITIES

Responsible for hardware setup, deployment and management. Responsible for maintaining user access to IT systems and hardware. Configures, installs, and maintains Bank software. Receives calls and/or emails for technical support and diagnostics. Troubleshoots technical issues via phone and on-site support. Works with third-party vendors in hardware/software support and diagnostics. Proactively communicates with end users regarding technical updates, changes, or issues.

ADMINISTRATIVE RESPONSIBILITIES

Understands and maintains the Bank's network infrastructure (in conjunction with MSP/network provider). Maintains and administers technology policies and risk assessments. Maintains and administers the Bank's Disaster Recovery, Business Continuity, and Incident Response Plans and risk assessments (including updating, enhancing, and testing). Manages technology related contracts and billing. Maintains equipment and software inventory, including acquisition, destruction, budget planning, and end-of-life asset monitoring. Plans and leads quarterly internal IT Steering Committee meetings as well as Directors' IT Steering Committee meetings. Performs IT systems' user access reviews and audits. Works with auditors and examiners during reviews and manages IT audit findings to resolution. Assists in Vendor Management SOC reviews and CEUC mapping. Performs other duties as assigned.

SKILLS REQUIRED

Significant knowledge of network infrastructure and support. Significant knowledge of Bank regulations and guidance related to Information Systems and Technology. Excellent written and verbal communication skills. Strong customer service and support skills. Works well in a fast-paced, team environment. Ability to occasionally work evenings and weekends. Works well in a complex, multi-platform, multi-vendor, multi-protocol and LAN/WAN environment.

EXPERIENCE

4+ years of experience administering a Bank Information Security and Technology Program. 3+ years of experience providing technical support on a Helpdesk. Experience with Windows and Active Directory environment and MS Office and Outlook. Bachelor's degree in information systems, business, or related field preferred. CISA, CISSP, CISM or other relevant certifications a plus. The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to modification to reasonably accommodate individuals with a disability. 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