The Role Provide internal and customer-facing managed infrastructure support, including monitoring, incident response, systems administration, network troubleshooting, Azure and virtualization administration, escalation management, documentation, and change activities. Resolve incidents within SLA targets, participate in root cause analysis, maintain infrastructure records, and use PowerShell automation to improve operations. The role also serves as a technical escalation point and mentors junior engineers. Summary Generated by Built In iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Systems Engineer II to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country. The Systems Engineer II is responsible for internal and external managed services infrastructure support. This position serves as a critical point of contact between iT1 and its customers, providing monitoring, incident response, systems administration, network troubleshooting, escalation management, documentation, and operational support while ensuring assigned work is completed in adherence to company standards. Requirements Monitor and respond to infrastructure alerts, events, and monitoring-system notifications. Research, resolve, document, and communicate internal and client incidents within defined SLA targets. Intermediate-level network troubleshooting and configuration (Meraki, Cisco, VPNs, switching, routing, wireless, firewalls). Intermediate-level Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 troubleshooting. Intermediate-level Azure administration including virtual machines, storage, networking, backup, monitoring, and identity services. Support VMware vSphere and/or Hyper-V environments. Act as a technical escalation point for other support teams. Participate in major incident response, root cause analysis, and change management activities. Maintain diagrams, documentation, procedures, and asset information. Utilize PowerShell and automation tools where appropriate to improve operational efficiency.

JOB QUALIFICATION REQUIREMENTS

3-5 years of infrastructure, systems, networking 3-5 years managed-services support experience preferred Experience supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologies. Experience working from alerts through escalation, resolution, and documentation.

PREFERRED SKILLS

Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms. Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery. PowerShell scripting and automation experience. Excellent customer service, documentation, organization, and prioritization skills. Ability to mentor junior engineers and lead technical troubleshooting efforts.

PREFERRED CERTIFICATIONS

Azure Administrator Associate (AZ-104) Azure Solutions Architect Expert (AZ-305) Cisco Certified Network Associate (CCNA) VMware or Microsoft 365

Certifications Shift:

Friday-Tuesday, 4:00am-12:30pm AZ Benefits Medical, dental, and vision benefits with highly subsidized premiums Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off 401(k) Plan with employer match Onsite Fitness Center Onsite Monthly Massages Read Full Description Skills Required 3-5 years of infrastructure, systems, or networking experience 3-5 years of managed-services support experience Experience supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologies Experience working from alerts through escalation, resolution, and documentation Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery PowerShell scripting and automation experience Excellent customer service, documentation, organization, and prioritization skills Ability to mentor junior engineers and lead technical troubleshooting efforts Azure Administrator Associate certification AZ-104 Azure Solutions Architect Expert certification AZ-305 Cisco Certified Network Associate certification CCNA VMware or Microsoft 365 certifications View all jobs at iT1 View iT1 Profile Report Job