Sr. Product Solutions Expert

Collaborate closely with Project Managers, Functional Consultants, and Partners to align on delivery and customer outcomes. Mentor Level 1 team members on technical delivery approaches, customer engagement best practices, and integration patterns. Contribute to and maintain internal solution playbooks, documenting key learnings for team-wide course correction and future reference. Lead technical teams through delivery projects and provide hands-on delivery guidance on escalations and complex issues. Assist in developing and refining internal support tools, processes, and Salesforce workflows to improve team efficiency. 5-8 years of experience in technical, customer-facing roles involving SQL, Python, API Development, systems integration, and AWS. Demonstrated ability to independently design, build, and debug complex API integrations in production environments. Hands-on experience with ETL process design and implementation using Python, JSON, and XML. Proven track record of owning customer relationships and resolving critical escalations with minimal management oversight. Strong ability to communicate technical concepts clearly — including executive presentations, negotiation, and persuasive storytelling. Strong analytical skills with an action-oriented, outcome-focused approach. Proficiency with relational databases and SQL; working knowledge of backend server APIs and web application architecture. Experience with enterprise HR tech ecosystems such as ATS, HRIS, or talent management platforms. Familiarity with applicant tracking systems, human resources, recruiting, or employer branding. Experience working in a B2B or SaaS-based enterprise environment. Prior experience contributing to internal playbooks, team documentation, or mentoring junior colleagues. Familiarity with Salesforce or similar CRM/support tooling. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.