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Tata Consultancy Services Limited

EUC - Desktop Engineer

Career Insights for Windows Engineer

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Based on California data

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What they do

A Windows Engineer oversees problem resolution, administration, and management of Windows server and applications for a business. May provide support to users, including in data centers or Cloud environments. Installs, modifies, removes and analyzes networking hardware and software on computer system. Participates in network design.

$113,576 / year median in California

-14% projected decline

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Job Description

Must Have Technical/Functional Skills Desktop support Incident and SLA management SCCM/Intune Roles & Responsibilities Hands-on expert responsible for the day-to-day operations of end-user technology| Provide Tier 2/3 deskside support. Ensure the reliability of Windows/macOS devices| manage imaging/deployment (SCCM/Intune)| and act as the escalation
Ticket Management:
Oversee ticket queues to ensure SLA compliance.
Process Documentation:
Create and update Standard Operating Procedures (SOPs) and Knowledge Articles (KAs). Onsite Support & PC Tech (Hardware/Deskside Tasks)
Hardware Maintenance:
Install| troubleshoot| and repair laptops| desktops| printers| and peripherals.
Base Salary Range :
$90,000 to $100,000
Per Annum TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Benefits

  • Sick Leave
  • 401(k) Plans
  • Bonuses/Stipends
  • Health Insurance