Must Have Technical/Functional Skills Desktop support Incident and SLA management SCCM/Intune Roles & Responsibilities Hands-on expert responsible for the day-to-day operations of end-user technology| Provide Tier 2/3 deskside support. Ensure the reliability of Windows/macOS devices| manage imaging/deployment (SCCM/Intune)| and act as the escalation

Ticket Management:

Oversee ticket queues to ensure SLA compliance.

Process Documentation:

Create and update Standard Operating Procedures (SOPs) and Knowledge Articles (KAs). Onsite Support & PC Tech (Hardware/Deskside Tasks)

Hardware Maintenance:

Install| troubleshoot| and repair laptops| desktops| printers| and peripherals.

Base Salary Range :

$90,000 to $100,000

Per Annum TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.