Targetprocess Adoption Lead

Description We are looking for a Targetprocess Adoption Lead to guide enterprise-wide use of the platform and help teams turn strategic plans into visible, manageable work. Based in Glastonbury, Connecticut, this role blends platform administration, process improvement, and stakeholder enablement to support more effective delivery across the organization. The ideal candidate brings strong Agile knowledge, a consultative communication style, and the ability to connect systems, reporting, and user adoption into a cohesive experience.

Responsibilities:

• Drive organization-wide adoption of Targetprocess by establishing effective usage practices and helping teams incorporate the platform into daily planning and execution.
• Configure the system to support business needs through tailored dashboards, personalized views, and workflow automations that improve visibility and simplify reporting.
• Integrate Targetprocess with connected platforms such as Azure DevOps and Apptio One so operational and financial information remains consistent and reliable.
• Serve as an internal advisor for platform capabilities by delivering training sessions, developing user-friendly documentation, and supporting stakeholders at multiple levels.
• Evaluate current platform usage and recommend enhancements that reduce manual effort, streamline processes, and strengthen alignment between team activities and strategic priorities.
• Partner with cross-functional groups to understand requirements, resolve adoption challenges, and promote collaborative ways of working.
• Monitor data quality and platform effectiveness, addressing issues proactively to maintain accurate reporting and dependable system performance. Requirements
• Experience working with Agile management platforms such as Targetprocess, Azure DevOps, Jira Align, Rally, or similar tools.
• Solid understanding of Agile delivery methods, including Scrum and Kanban, along with familiarity with software development life cycles.
• Demonstrated ability to build productive relationships across technical and business teams.
• Strong written and verbal communication skills with the ability to explain processes and system capabilities clearly.
• Proven problem-solving skills and sound judgment in evaluating issues and recommending practical solutions.
• High level of technical proficiency in platform configuration, system usage, and process-oriented tooling.
• Background in business analysis, project management, or related disciplines, with at least 5 years of relevant experience preferred.
• College degree preferred; insurance industry experience is considered an advantage.

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