Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Contact Center Engineer II
Job
Randstad USA
Fort Lauderdale, FL (In Person)
$176,800 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
78
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
job summary: General
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. job detailssummary$80
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
- Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
- Ability to take a requirement document, work through any ambiguity and follow through to implementation
- Strong analytical and problem-solving abilities
- Ability to understand complex architectures and be comfortable working with multiple teams
- Strong work ethic and a team player
- Enthusiasm toward technology, willingness to learn
Duties & Responsibilities:
- Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
- Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation
- Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
- Perform unit and quality assurance testing
- Support customer acceptance testing activities and troubleshoot/correct any issues
Required Skills & Qualifications:
- Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
- Experience administrating and supporting PureCloud (Genesys Cloud)
- Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
- Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
- Understanding of business processes and how they relate to customer experience technology
- Strong architecture & systems planning skills
- Well versed with omni-channel technologies
- Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
PREFERRED EXPERIENCE
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs location: Plantation, Florida job type: Contract salary: $80
- 90 per hour work hours: 8am to 5pm education: No Degree Required responsibilities: General
- Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
- Ability to take a requirement document, work through any ambiguity and follow through to implementation
- Strong analytical and problem-solving abilities
- Ability to understand complex architectures and be comfortable working with multiple teams
- Strong work ethic and a team player
- Enthusiasm toward technology, willingness to learn
Duties & Responsibilities:
- Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
- Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation
- Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
- Perform unit and quality assurance testing
- Support customer acceptance testing activities and troubleshoot/correct any issues
Required Skills & Qualifications:
- Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
- Experience administrating and supporting PureCloud (Genesys Cloud)
- Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
- Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
- Understanding of business processes and how they relate to customer experience technology
- Strong architecture & systems planning skills
- Well versed with omni-channel technologies
- Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
PREFERRED EXPERIENCE
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs qualifications: General
- Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
- Ability to take a requirement document, work through any ambiguity and follow through to implementation
- Strong analytical and problem-solving abilities
- Ability to understand complex architectures and be comfortable working with multiple teams
- Strong work ethic and a team player
- Enthusiasm toward technology, willingness to learn
Duties & Responsibilities:
- Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
- Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation
- Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
- Perform unit and quality assurance testing
- Support customer acceptance testing activities and troubleshoot/correct any issues
Required Skills & Qualifications:
- Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
- Experience administrating and supporting PureCloud (Genesys Cloud)
- Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
- Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
- Understanding of business processes and how they relate to customer experience technology
- Strong architecture & systems planning skills
- Well versed with omni-channel technologies
- Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
PREFERRED EXPERIENCE
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party
APIs Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. job detailssummary$80
- $90 per hourcontractno requirementscategorycomputer and mathematical occupationsreference1332636job details job summary: General
- Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
- Ability to take a requirement document, work through any ambiguity and follow through to implementation
- Strong analytical and problem-solving abilities
- Ability to understand complex architectures and be comfortable working with multiple teams
- Strong work ethic and a team player
- Enthusiasm toward technology, willingness to learn
Duties & Responsibilities:
- Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
- Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation
- Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
- Perform unit and quality assurance testing
- Support customer acceptance testing activities and troubleshoot/correct any issues
Required Skills & Qualifications:
- Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
- Experience administrating and supporting PureCloud (Genesys Cloud)
- Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
- Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
- Understanding of business processes and how they relate to customer experience technology
- Strong architecture & systems planning skills
- Well versed with omni-channel technologies
- Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
PREFERRED EXPERIENCE
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs location: Plantation, Florida job type: Contract salary: $80
- 90 per hour work hours: 8am to 5pm education: No Degree Required responsibilities: General
- Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
- Ability to take a requirement document, work through any ambiguity and follow through to implementation
- Strong analytical and problem-solving abilities
- Ability to understand complex architectures and be comfortable working with multiple teams
- Strong work ethic and a team player
- Enthusiasm toward technology, willingness to learn
Duties & Responsibilities:
- Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
- Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation
- Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
- Perform unit and quality assurance testing
- Support customer acceptance testing activities and troubleshoot/correct any issues
Required Skills & Qualifications:
- Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
- Experience administrating and supporting PureCloud (Genesys Cloud)
- Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
- Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
- Understanding of business processes and how they relate to customer experience technology
- Strong architecture & systems planning skills
- Well versed with omni-channel technologies
- Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
PREFERRED EXPERIENCE
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs qualifications: General
- Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
- Ability to take a requirement document, work through any ambiguity and follow through to implementation
- Strong analytical and problem-solving abilities
- Ability to understand complex architectures and be comfortable working with multiple teams
- Strong work ethic and a team player
- Enthusiasm toward technology, willingness to learn
Duties & Responsibilities:
- Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
- Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation
- Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
- Perform unit and quality assurance testing
- Support customer acceptance testing activities and troubleshoot/correct any issues
Required Skills & Qualifications:
- Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
- Experience administrating and supporting PureCloud (Genesys Cloud)
- Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
- Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
- Understanding of business processes and how they relate to customer experience technology
- Strong architecture & systems planning skills
- Well versed with omni-channel technologies
- Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
PREFERRED EXPERIENCE
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB
Services- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party
APIs Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
Similar remote jobs
GE Aerospace
Helena, MT
Posted2 days ago
Updated23 hours ago
Similar jobs in Fort Lauderdale, FL
Florida Heart Rhythm Specialists, PLLC.
Fort Lauderdale, FL
Posted2 days ago
Updated23 hours ago
Costco Wholesale Corporation
Fort Lauderdale, FL
Posted2 days ago
Updated23 hours ago
Hilton
Fort Lauderdale, FL
Posted2 days ago
Updated23 hours ago
Similar jobs in Florida
Princeton Staffing Solutions
Ocala, FL
Posted2 days ago
Updated23 hours ago
Legacy Pointe at UCF
Oviedo, FL
Posted2 days ago
Updated23 hours ago