Engineering Director - FT Lauderdale

Job Description Lead the Software Engineering team responsible for the UREG platform, a core registration, authentication, and user data system supporting CBS Digital sites. UREG enables secure identity management, subscriptions, payments, marketing integrations, and personalization at scale.

• Platform Ownership Own the UREG platform's end-to-end delivery, stability, and evolution, requiring collaboration with various partner teams (Product, Legal, Security, etc.) while balancing feature development, operations, and technical debt.
• Privacy, Security & Compliance Manage PII and ensure compliance with Legal, Privacy, and Infosec requirements by reviewing features, integrating with the Privacy Portal for data requests (Know/Delete), and supporting legal holds/regulatory changes.
• Integrations & Data Platforms Lead secure integrations with key external and internal systems (SFMC, Recurly, Cybersource, BigQuery, Paramount+) and ensure accurate data synchronization.
• Core Platform Capabilities Maintain and enhance all core UREG capabilities, including user identity (registration, authentication, social login), subscriptions/payments (Recurly, entitlements), data tracking (SFMC, BigQuery), preference management, acceptance tracking, and API/Customer Support tools.
• Reliability & Operations Ensure high availability and operational reliability, lead incident response and communication, monitor systems (New Relic) to identify security threats/anomalies, and drive root-cause resolution for errors and data inconsistencies.
• Configuration & Reporting Manage UREG configurations, ensure platform-wide reporting requirements are met, drive new data ingestion into BigQuery, and provide ad hoc reporting as needed.
• Testing & Data Quality Ensure data quality (accuracy, completeness, consistency), validate new features from an end-user perspective, perform in-app payment testing (Apple/Google), and resolve payment/subscription issues to maintain user access.
• Tentpole Event Readiness Prepare for tentpole events by forecasting demand, executing load testing, resolving performance bottlenecks, coordinating production scaling, partnering with external/internal teams, and documenting live event traffic for future planning.
• Legal & Finance Support Respond to Legal, Finance, and Tax audit requests, support abandoned funds reporting, and ensure the compliant handling of all financial and sensitive user data.
• Customer Support Enablement Act as the escalation point for Customer Support, investigate and resolve complex user issues, and maintain/enhance UREG Customer Support tools.
• People Leadership Lead and manage the engineering team by coaching, mentoring, providing feedback, conducting performance reviews, and fostering a culture of accountability, quality, and continuous improvement.

Platform Strategy & Ownership:

Own the UREG platform's end-to-end delivery, stability, and evolution. This includes collaborating with Product, Legal, and Security while balancing feature development, operations, and technical debt.

Security, Compliance & Data:

Ensure compliance with Legal, Privacy, and Infosec requirements, managing PII, supporting data requests (Know/Delete), legal holds, and regulatory changes. Drive data ingestion into BigQuery, meet platform-wide reporting requirements, and ensure data quality (accuracy, completeness, consistency).

System Integrations & Core Capabilities:

Lead secure integrations with key external and internal systems (SFMC, Recurly, Cybersource, BigQuery, Paramount+). Maintain and enhance core UREG capabilities: user identity (registration, authentication, social login), subscriptions/payments (Recurly, entitlements), data tracking, preference management, acceptance tracking, and API/Customer Support tools.

Reliability, Operations & Support:

Ensure high availability, lead incident response, and monitor systems (New Relic) for security threats and anomalies. Act as the final escalation point for Customer Support, investigate complex user issues, and drive root-cause resolution for errors.

Payment, Testing & Event Readiness:

Validate new features, perform in-app payment testing (Apple/Google), and resolve payment/subscription issues. Prepare for tentpole events through demand forecasting, load testing, performance bottleneck resolution, and production scaling.

Financial & Legal Support:

Respond to Legal, Finance, and Tax audit requests, support abandoned funds reporting, and ensure compliant handling of financial and sensitive user data. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Education and Experience ○ 10 + years of experience managing, mentoring and coaching engineering team(s) ○ Experience with designing and implementing high traffic distributed systems, including microservices and API-driven architectures (REST, GraphQL) ○ Experience building and operating applications in cloud environments (AWS, GCP, OCI), including CI/CD pipelines and infrastructure automation. ○ Deep understanding of distributed systems concepts, including caching (Redis, Memcached), messaging/Pub-Sub systems (Kafka, RabbitMQ), and container orchestration (Kubernetes). ○ Experience working with both SQL and NoSQL databases in high-scale production environments. ○ Experience with enterprise search platforms (Elasticsearch, Solr) and edge caching/CDN platforms (Fastly, Akamai or similar), including edge compute and KV stores. ○ Proficiency in at least one high-level systems language (Go, Rust, or Java).

Technology Evaluation & Communication:

Experience evaluating multiple technologies or approaches, making recommendations with pros and cons, and presenting tradeoffs and options to broader engineering or cross-functional teams.

Soft Skills:

Able to analyze, debug, and troubleshoot complex code problems. Passion for sports and a dedication to creating exceptional fan experiences.

AI/ML Experience:

○ 1+ years experience working with LLMs and/or MCP servers/technologies. ○ 1+ years experience with AI technologies and processes like vector embeddings. ○ 1+ years experience with one or more vector databases (e.g., TurboPuffer, Mongo Atlas).

Cloud Focus:

5+ years experience working with Cloud technologies (AWS is strongly preferred).

Collaboration:

Proven experience in cross-team collaboration for requirements, implementation, and testing.

Certifications:

Cloud certifications (GCP, AWS, OCI