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Ryder System

ServiceNow Technical Lead

Pay: Not specified

Posted: 4 days ago

Location: Miami, FL (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/10/2026

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What they do

A Platform Engineer is responsible for the development of platforms that support the needs and use cases of different engineering teams across the organization. Creates reusable tools and workflows to streamline operational needs and facilitate automation tasks, supporting scalability of DevOps practices.

$129,943 / year median in Florida

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Job Description

Ryder System is seeking a ServiceNow Technical Lead to design, implement, and optimize ServiceNow solutions that power our transportation and warehousing operations. You will lead platform architecture, configure

ITSM/ITOM

modules, integrate ServiceNow with logistics and fleet systems, and enforce development standards. Partner with operations, security, and infrastructure teams to translate business needs into scalable workflows, dashboards, and automations. Mentor developers, manage code reviews, and ensure performance, reliability, and compliance in a safety-first, customer-focused environment with strong career growth. Responsibilities Design and own Service Now architecture for logistics, transportation, and warehousing use cases Configure and customize Service Now

ITSM/ITOM

modules, workflows, and dashboards Integrate Service Now with fleet, telematics, and enterprise systems via APIs and middleware Define and enforce development standards, code quality, and best practices on the platform Lead and mentor Service Now developers, conduct code reviews, and oversee technical delivery Partner with operations, security, and infrastructure teams to translate business needs into solutions Optimize platform performance, reliability, and scalability in a production environment Ensure governance, security, and compliance across Service Now implementations Support incident, problem, and change management processes using Service Now Contribute to roadmap planning and continuous improvement of Service Now capabilities Required Skills Service Now platform administration Service Now ITSM configuration Service Now ITOM/Discovery Service Now scripting (JavaScript, Glide) Workflow and automation design

REST/SOAP API

integrations

ITIL/ITSM

process knowledge SQL and data modeling basics Performance tuning and troubleshooting Agile/Scrum delivery practices