Infrastructure & Systems Engineer

Position Title:

Infrastructure & Systems Engineer Location:

US Office •This will be an

IN-PERSON

position•Reports to:

Global Systems Manager The Opportunity:

This is your chance to become the technical "boots on the ground" for a global operation. Acting as the primary tactical counterpart to the Global Systems Manager, you will turn high-level infrastructure plans into reality. In this role, you aren't just a ticket-closer; you are the hands-on expert ensuring our international sites are connected, compliant, and operational.

Core Responsibilities Technical Escalation Lead:

Serve as the "Level 2/3" expert. When the helpdesk faces a complex, non-routine hardware or software issue, you are the problem solver who steps in to fix it.

Infrastructure Execution:

Get hands-on with the physical layer. You will support the installation, cabling, and racking of servers, switches, and power (UPS) hardware at global sites.

Systems & Virtualization Support:

Maintain the health of our virtual environment. You will support the lifecycle of Virtual Machines (VMs) and ensure our Hyper-V platforms are running smoothly.

Telephony & Comms:

Assist in the setup and troubleshooting of company PBX and VoIP systems to keep our global teams communicating effectively. Global Field Projects (International Travel): Be the face of IT on the ground. You will travel internationally (approx. 10%) to execute infrastructure projects, manage new office setups, and handle site expansions.

Operational Continuity:

Execute critical system maintenance to ensure zero business disruption. (

Note:

This occasionally requires flexible hours during off-peak windows).

Asset Coordination:

Work with the Manager to track global hardware lifecycles. You will help maintain the pristine documentation and organization of our server room environments.

Skills & Experience Technical Background:

3-5 years of hands-on experience in an infrastructure or hardware support role.

Core Tech:

Practical experience with Hypervisors, Virtual Machines, and server hardware is essential.

Networking:

A solid understanding of physical network troubleshooting and rack management.

Travel Ready:

The role involves project-based travel to global sites. While you may be US-based for extended periods, you must be ready to travel for concurrent deployments or hardware refreshes when the project cycle demands it. Up to 10% Travel.

Flexibility:

Comfortable working non-standard hours when necessary to match global time zones. Who We Are Looking For A "Number Two"

Mindset:

You can take a plan developed by management and execute it independently with precision.

Problem Solving:

You have a high "learning aptitude" and can figure out unfamiliar hardware or complex issues without constant supervision.

Initiative:

You are self-motivated and stay productive even when your manager is remote or traveling.

Communication:

You provide clear updates to ensure management always knows the status of a project, no matter where you are in the world.

Job Type:

Full-time Pay:

$75,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Are you able to travel up to 10% of the time? Are you able to travel internationally? Do you have a valid passport for international travel? Have you had actual experience in a server room?

Experience:

IT infrastructure: 3 years (Preferred)

Work Location:

In person