Contact Center Engineer, Local

Position

• Contact Center Engineer, Local Visa
• GC Type
• ONSITE Location

•

Plantation, FL Required Skills & Qualifications:

Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.) Understanding of business processes and how they relate to customer experience technology Strong architecture & systems planning skills Well versed with omni-channel technologies Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS Experience administrating and supporting PureCloud (Genesys Cloud) Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management

PREFERRED EXPERIENCE

Genesys Cloud certified Expertise in CloudCX API s Expertise in Architect flows WebRTC troubleshooting experience Development skills/certifications typescript/go/javascript/python Backend experience with Node.js, Python, Java, or similar server-side platforms Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.) Experience with React or another modern frontend framework Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)

REST WEB

Services PureCloud API s SQL and Data analytics Web-services, 3rd party APIs Thanks & Regards Shivam Rajpal Team Lead

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