Life Sciences / Bioinformatics Tester West Palm Beach, - FL - Florida

ScienceLogic SME, Infrastructure Monitoring Engineer Technical Skills Deep expertise in ScienceLogic (SL1) platform architecture, administration, On prem set up and configuration Strong understanding of monitoring protocols: SNMP, WMI, SSH, PowerShell, API, JDBC Proficiency in network, server (Windows, Linux, AIX), database (Oracle, SQL Server, DB2), and application monitoring Experience with ServiceNow integration, event management, and CMDB synchronization Knowledge of scripting languages (Python, PowerShell, Shell) for automation and custom monitoring Understanding of IT infrastructure including virtualization (VMware, vCenter), storage, and cloud platforms Professional Skills Excellent analytical and problem-solving abilities with attention to detail Strong communication skills for technical and non-technical audiences Ability to manage multiple priorities and coordinate across teams Project management capabilities for monitoring implementation initiatives Collaborative approach with ability to mentor and guide team members Experience Requirements 5+ years of experience with ScienceLogic platform administration and monitoring solutions Proven track record of large-scale monitoring implementations and migrations Experience with ITSM tools, particularly ServiceNow Background in enterprise IT infrastructure and operations Certification in ScienceLogic or related monitoring technologies (preferred) Key Performance Indicators Monitoring platform availability and performance Successful completion of device onboarding and go-live milestones Alert accuracy and reduction of monitoring noise Stakeholder satisfaction with monitoring solutions Timely resolution of platform issues and enhancement requests Knowledge transfer and documentation quality Work Environment Collaborative team environment with cross-functional coordination Participation in planning sessions, UAT meetings, and technical reviews Occasional off-hours support for platform upgrades and critical issues Continuous learning to stay current with platform updates and industry best practices Platform Expertise & Administration Serve as the primary technical resource for ScienceLogic platform architecture, configuration, and best practices Design, implement, and optimize monitoring solutions across diverse technology stacks including servers, databases, network devices, applications, and cloud infrastructure Manage platform upgrades, patches, and enhancements while ensuring minimal disruption to monitoring services Configure and maintain collectors, dynamic applications, power packs, and custom monitoring solutions Technical Leadership & Strategy Provide strategic direction for monitoring and observability roadmap aligned with business objectives Lead technical design sessions and architecture reviews for monitoring implementations Evaluate and recommend platform enhancements, integrations, and scalability improvements Drive continuous improvement initiatives to optimize monitoring coverage, alert accuracy, and incident response Stakeholder Collaboration & Support Partner with cross-functional teams including infrastructure, application, database, network, and security teams Conduct User Acceptance Testing (UAT) sessions and coordinate go-live activities for monitoring waves Provide expert guidance on alert policies, event correlation, threshold tuning, and incident management workflows Facilitate training sessions and create documentation for end users and technical teams Integration & Automation Design and implement integrations with ServiceNow, CMDB, and other enterprise tools Develop automation workflows for device onboarding, maintenance mode management, and alert enrichment Configure SNMP traps, API integrations, and custom data collection methods Optimize ServiceNow event management and incident creation processes Troubleshooting & Problem Resolution Investigate and resolve complex platform issues including collection failures, performance bottlenecks, and integration problems Coordinate with ScienceLogic vendor support and engineering teams for escalated issues Perform root cause analysis and implement corrective actions for monitoring gaps or failures