Who You Are:

Deliver new capabilities, using AI to develop agentic flows and new ways to seamlessly adopt the enterprise toolset Champion new tools and methods across the organization Develop and own relationships with engineering teams Ensure that our key assets are fully observable Build automated responses to common issues, driving down the time to notice an issue and crushing the time between recognition and resolution Establish spec-driven standards for operations and observability Reimagine how we detect, triage, and respond to incidents at scale Experiment with new approaches to observability, monitoring, and alerting Define what modern observability and response engineering looks like for our organization About You Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field Focus on Service Now ITOM, Discovery, CSDN as the hub of observability and reactivity. Professional experience optimizing the integration and flow of monitoring and ITIL systems. Hands-on with enterprise tooling such as CloudWatch, New Relic, SolarWinds, Splunk, PagerDuty, and ServiceNow ITOM-as a builder and integrator Professional experience with writing synthetic tests in Python, Ruby or JavaScript for Playwright Puppeteer or Selenium. Distributed systems expertise and understanding of failure modes Deep observability experience -instrumentation, metrics, logs, traces, and alerting at scale Experience building internal platforms , developer tools, or automation that scales Git/version control and CI/CD pipeline experience Infrastructure as code and API design experience Track record eliminating toil through intelligent automation Production ownership experience (on-call, incident response, observability) Systems thinking mindset -understanding how components interact at scale Eager to dig into problems and bring proposed solutions to group discussion Open to feedback and able to creatively adapt multiple ideas into solutions Strong technical writing including high and low-level diagramming techniques Analytical skills and careful attention to detail Availability for rotational on-call duties outside of standard business hours may be required Why This Role Is Different You're a key player transforming a team: You will create and develop key relationships with our engineering teams. You will drive a roadmap to enable and govern solid patterns for observability and resilience. AI at the

Forefront:

Work with cutting-edge LLM technology to solve real production and observability problems.

Spec-Driven Operations:

For the first time, we can specify how the operations harness is to be used while software is being developed. Help define that standard.

Leadership Exposure:

Grow into technical acumen, work with leadership across all levels, and shape observability and reliability strategy.

USD 92,300.00 - 153,900.00

per year

Compensation:

Compensation includes a base salary in the range of $92,300.00 - $153,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 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Senior Systems Engineer