Job Description

• when system is down, will need to be available beyond work hours
• Responds 1-2 tickets, 5-10 changes with 1-2 day resolution time
•  Analyze/root cause analysis of urgent tickets
•  Engaged in project based activities
• enhancements of backlog
• customizations are minimal; build objects, triggers, forms, 3rd party plug-ins, batch processes, SOQL
• query data/objects

Lead:

70% Support/Architect

• design/provide end to end solutions 30% Leadership
• who works on what/internal task assignment
•  Serve as the technical lead for Salesforce development and support activities, overseeing a backlog of enhancements, integrations, and production support requests.
•  Provide technical leadership and solution guidance for Salesforce initiatives, partnering closely with Solution Architects, business stakeholders, and development teams.
•  Evaluate new business requirements and design end-to-end Salesforce solutions that align with enterprise architecture standards.
•  Lead triage efforts for production issues and critical system outages, ensuring timely resolution of high-priority incidents.
•  Manage and prioritize incoming support tickets, assigning work across the development team and tracking progress through completion.
•  Oversee existing Salesforce codebases and integrations with platforms including Sterling, Informatica, and other enterprise systems.
•  Mentor developers and promote best practices around coding standards, security, scalability, integrations, and release management.
•  Facilitate technical discussions with business partners, offering recommendations, architecture guidance, and solution alternatives.
•  Drive enhancement projects such as automation improvements, custom development, integrations, batch processes, and Salesforce platform optimization.
•  Support ongoing modernization initiatives and evaluate emerging Salesforce capabilities, including Agentforce and Field Service (preferred).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 10+ years of experience for the Lead/Architect o For lead/architect: 2+ end-to-end Sales Cloud implementations.

•  Strong in Apex, LWC, SOQL/SOSL, and Lightning App Builder.
•  Proficient with Flows (record-triggered & screen) and Approval Processes.
•  Solid data migration experience (Bulk API/Data Loader, External IDs, parent-child load ordering, reconciliation).
•  Integration skills: REST/SOAP, JSON/XML, Named Credentials, OAuth 2.0/JWT, callout testing, and error handling.
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DevOps:

SFDX, Git branching, CI/CD pipelines, release management across sandboxes.

•  Strong grasp of governor limits, FLS/CRUD enforcement, and performance patterns.
• Experience Cloud site development (LWR/Aura templates), login/registration flows, and content exposure patterns.
• Email-to-Case / Web-to-Case, Live Chat/Omni-Channel basics.
• Platform Events, Async patterns (Batch/Queueable/Schedulable).
• Exposure to middleware (e.g., MuleSoft) or ETL tools for data transformation.
• Monitoring & logging practices; familiarity with Event Monitoring.
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Certifications:

• Salesforce Platform Developer I, Sales Cloud Consultant, Admin, App Builder