Powering the world's payments ecosystem ACI powers the payments ecosystem

• globally, and you power ACI. You'll innovate, collaborate, and grow
• in an energetic technology culture with decades of proven success. ACIers
• in all roles and levels
• are truly your colleagues and many are your friends.

Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. Our people are the core of our business. Our ACI team represents a globally diverse, passionate and dedicated group of thousands of technology professionals around the world who share a common commitment to making our customers successful by driving the future of payments. We are looking for a Director, Operations Engineering to be part of our global team as we deploy and operate cutting edge real time payment platforms, used by global financial and e-Commerce corporations around the world.

Ideal Candidate:

Our Global Technology and Innovation team for Merchant Operations is looking for a Technology leader who will be accountable for day-to-day Production Operations. This leader is accountable for long-term reliability, scalability, and operability of the Merchant product portfolio through modern SRE and Operations Engineering practices, with a primary focus on reducing customer impact via improved detection and recovery (MTTD/MTTR). This leader will be responsible for shaping, delivering, and operating our cloud-native, platform-based Merchant services teams, leveraging SRE practices, and AI-driven operational intelligence to improve availability, security, scalability, and customer experience This role will help evolve from traditional cloud operations to internal productized platforms, enabling engineering teams to deploy, operate, and scale services safely and efficiently in a regulated financial services environment. Our ideal candidate will thrive in fast-paced environments, be action-oriented, results-driven with a focus on scalable processes and continuous improvement. You are passionate, with a strong work ethic, able to develop partnerships with both business and technical counterparts. You are comfortable leading and working as part of a geographically dispersed team, and cross functionally across a global Cloud Hosting organization. You have the ability to navigate when the path is not clear; and collaborate when faced with challenges; develop procedures and flows that are transparent, scalable, and that can be successfully implemented across many functions and locations.

Responsibilities:

• Be a strong people Leader
• inspire, mentor, advocate for, and develop your team to drive change and innovation in partnership with other business and operations leaders
• Own service reliability outcomes for the Merchant portfolio including availability, MTTD, MTTR, and customer impact metrics.

Establish and operationalize SLOs, SLIs, and detection SLOs in partnership w...