Reliability Network Engineer Surf Internet Naperville, IL Job Details $80,000 - $85,000 a year 16 hours ago Qualifications VLAN Multiprotocol Label Switching (MPLS) implementation Network routing Full Job Description Overview The Reliability Network Engineer is responsible for supporting the reliability, performance, and scalability of our service provider network. This role focuses on day-to-day implementation tasks, network turn-ups, and assisting with escalations. You will work closely with the NOC, Infrastructure, and Sales Engineering teams to deliver reliable and high-performing network services.

Reports To:

Reliability Engineering Manager Department:

Reliability Engineering Job Status:

Exempt Responsibilities:

Network Turn-Up & Deployment:

Provision and turn up new fiber access sites and customer services. Configure and test customer-facing services.

Change Management:

Implement approved network changes with a focus on minimizing risk and downtime. Document changes and validate post-change success criteria.

NOC Support:

Respond to NOC escalations and assist in troubleshooting Layer 2/Layer 3 network issues. Serve as an escalation point for trouble tickets that require engineering input.

Operational Excellence:

Maintain network diagrams, documentation, and standard operating procedures (SOPs). Monitor network health and work proactively to identify and remediate potential issues.

Collaboration:

Partner with Sales Engineering and Project Management to deliver enterprise/E-Rate solutions. Collaborate with Tier 2/3 engineers on more complex issues and projects.

Qualifications Required Skills:

Experience with routing and switching (Juniper preferred). VLAN Trunking, Q-in-Q, and tunneling experience. Hands-on experience with GPON and fiber builds is a plus.

Preferred Experience:

Juniper JNCIA-Junos or

JNCIS-SP

certification (or equivalent experience). Familiarity with Microtik, Adtran, and ADVA platforms. Familiarity with BGP, OSPF, IS-IS, MPLS, and VPLS. Strong troubleshooting skills and a methodical approach to problem solving.

Soft Skills:

Effective communication with technical and non-technical stakeholders. Ability to work independently and in a collaborative team environment.