DevOps Prime

Your Job GCH Technologies is seeking an experienced DevOps Prime to own and oversee the DevOps function across our platform portfolio: the US Short Code Registry (SCR), Universal Business Identity (UBID), and Rich Business Messaging (RBM). This is a senior individual-contributor and oversight role responsible for getting maximum value from our contracted DevOps resources at Intive and CyberCommand, while serving as the full-time GCH employee accountable for the health, reliability, and security of our cloud infrastructure. The DevOps Prime sets the technical direction, holds vendors to consistent standards, and acts as the single point of ownership inside GCH for everything related to CI/CD, cloud infrastructure, deployment, observability, identity, and operational readiness. While there is no in-house DevOps team to start, this role is expected to grow into one over time as the platform footprint expands. This is a high-trust role with direct visibility to executive leadership and external partners including CTIA, with material impact on uptime, deployment velocity, and the cost efficiency of the GCH cloud footprint. What You Will Do Vendor and Contractor Oversight

• Provide day-to-day technical direction to DevOps resources at Intive and CyberCommand, ensuring their work aligns with GCH architecture, security, and operational standards.
• Define clear scopes of work, deliverables, and acceptance criteria for vendor-led infrastructure and DevOps initiatives.
• Review vendor work product (Terraform, pipelines, runbooks, IaC modules) for quality, consistency, and adherence to GCH conventions before it reaches production.
• Track contractor utilization and output, surfacing under-performance, scope creep, or coverage gaps to engineering leadership.
• Serve as the primary GCH-side counterpart for Intive and CyberCommand DevOps leads, owning the working relationship and escalation path. Infrastructure and Platform Ownership
• Own the GCH AWS footprint across SCR, UBID, and RBM, including API Gateway, RDS, Lambda, QuickSight, Synthetics, and supporting services.
• Maintain and evolve infrastructure-as-code standards (Terraform or equivalent), ensuring environments are reproducible, version-controlled, and auditable.
• Drive cost visibility and optimization across all environments, with regular reporting to engineering leadership.
• Own cloud security posture in partnership with security stakeholders, including IAM, network controls, secrets management, and compliance requirements tied to CTIA and future Koch integrations. Identity, Authentication, and Customer IdP Integrations
• Own the Auth0 tenant configuration and operational health across all GCH platforms, including connections, rules, actions, and tenant-level security posture.
• Manage customer identity provider (IdP) integrations, including SAML and OIDC federations with enterprise customers connecting their corporate directories to GCH platforms.
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