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Genesys Cloud Architect

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Nexzentek Solutions, Inc

Cambridge, MA (In Person)

Full-Time

Posted 6 days ago (Updated 3 days ago) • Actively hiring

Expires 6/6/2026

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Job Description

Genesys Cloud Architect at Nexzentek Solutions, Inc Genesys Cloud Architect at Nexzentek Solutions, Inc in Cambridge, Massachusetts Posted in about 24 hours ago.
Type:
full-time
Job Description:
Role:
Genesys Cloud Architect Work Location:
Hartford, CT, Springfield, MA or Boston, MA (Onsite Hybrid)
Job Details:
Genesys Cloud Architect
  • Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
  • Leads architecture for Omni channel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
  • Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms .
Key Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.

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