Job Description

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Job Description

Job Description

Summary:

The Senior IT Systems Engineer (SSE) serves as a lead technical expert in system administration for complex and enterprise-level operating systems. The Senior SE recommends and oversees the configuration of operating systems and system applications, investigating and analyzing feasibility of system requirements, developing system specifications, and identifying advanced methods and solutions to ensure a high level of service to the customers of Columbia Association's (CA) Information Technology (IT) division.

Essential Duties:

Effectively participate in all aspects of design, development, testing, and implementation of all internal and external system features for the organization on an as-needed basis

Provide expert-level customer support to address and resolve complex customer issues with efficiency and within CA's guidelines

Resolve product or service problems by clarifying customer concerns, determining the cause of the problem, selecting and explaining the best solution to solve the problem

Fully document solutions to issues in CA's Support Hub/knowledge base using the established CA criteria

Lead one or more architecture assignments in close collaboration with the CA strategic partners and personnel to manage the deliverable schedule accordingly

Ensure that all aspects of the architecture are driven by the business goals of the organization, with requirements managed consistently, effectively, and strategically

Present the strategic benefits of adopting a consistent architectural approach

Assess requirements and present system engineering-based recommendations that are in line with the strategic CA IT vision for the enterprise and wider best practice

Ensure that the various views comprising enterprise architecture are consistent and coherent, developed at an appropriate level of detail, and that changes are controlled to maintain consistency

Advise on and participate in the governance processes established to ensure that the enterprise architecture delivers the desired benefits to the organization

Serve as a subject matter expert for architectural frameworks, methods and tools

Advise and assist CA personnel and external partners' personnel in any architecture disciplines

Ability to lead large and complex enterprise projects, ensuring strategic alignment and successful delivery within scope, time, and budget

Support Microsoft Intune and IT Asset Management systems

Demonstration of aptitude and commitment to continuous learning and upskilling, in alignment with departmental expectations for all team members

Additional Duties:

Effectively facilitate installation of all updates and patches to CA systems in a timely yet tested/secure manner

Effectively plan and facilitate any other ongoing CA system support both on-site and with all CA's facilities

Effectively assist as a technical resource with all general support and infrastructure problems and projects

Monitor and maintain CA's enterprise systems and solutions as assigned

Ensure testing includes requisite quality assurance metrics in accordance with CA's standards

Under the guidance of CA IT Network Manager, monitor and maintain CA's

network and infrastructure

Monitors and maintains a comprehensive set of performance metrics for all system features

Maintain an up-to-date knowledge of best practices, policies, and technical specifications for endpoint computing and server hardware

Interact with team members in developing new service programs and in efficiently providing services offered

Perform helpdesk duties including Call Center responsibilities & trouble ticket completion at all levels but with specific focus on Tier 2 & Tier 3 escalations

Support audio/video systems and solutions

Manage vendor relationships, contracts, solicitations and performance

Requirements:

Experience

Strong technical and analytical background and experience in desktop/server configuration and integration

• sufficient to allow for performance as single technical security support or as a lead in a security systems team
  Experience providing technical support to mid to large size organizations (500 ) utilizing ERP solutions
  Education
  Bachelor's degree in computer science, relevant software engineering experience or related field, or equivalent combination of education and work experience
  Certification
  ITIL 4 Foundation•required
  Smartsheet Product Certified•preferred
  Smartsheet Systems Administrator•preferred
  Certified Scrum Master•preferred
  

Microsoft Certified:

Azure Solutions Architect Expert

• preferred
  

Microsoft Certified:

Windows Server Hybrid Administrator Associate

• preferred
  Knowledge, Skills, and Abilities
  Problem Solving
  Demonstrated skill in problem solving and troubleshooting computer hardware, software and network connectivity
  Experience as primary technical support contact for a client
  Demonstrated skill in prioritizing tasks that are mission critical enterprise wide.

Communication/Professionalism

Ability to support all user levels and provide direct support to key CA stakeholders including senior management and Board officials.

Demonstrated excellent technical and non-technical communication skills, both written and orally

Significant, demonstrated experience providing technical customer support on the phone, online, and in person

Ability to work independently and as part of a team providing timely, high-quality services.

Ability to maintain confidentiality when accessing records for business needs

Ability to adequately report project status, activities and achievements to a senior-level audience on a regular basis

Technical Skills

Experience in migration planning, systems upgrade planning, and with enterprise support tools

Cisco Meraki knowledge is a plus

Advanced Azure AD knowledge is required

Experience with modern QA methodologies, tools and processes