IT SYSTEMS ENGINEER

Job Title:

IT Systems Engineer Department:

Information Technology Full Time/PRN:

Full Time Reports To:

IT Supervisor Job Summary The IT Systems Engineer is responsible for infrastructure support, technical planning, and implementation of computing and storage systems owned by South Central Regional Medical Center. This role includes installing and supporting system hardware and software, performing upgrades, managing patching and automation, monitoring system health, and collaborating with IT teams and vendors to ensure maximum uptime, security, and performance. Essential Duties & Responsibilities Provide evaluation, engineering/design, and implementation services for new products and technologies; Perform Level 3 escalation support for Desktop Support and Helpdesk; Manage daily production support; Perform patching and code deployments across all environments; Lead technology implementation and enhancement projects; Conduct performance tuning and troubleshooting; Maintain enterprise backup and monitoring processes; Ensure compliance with

SCRMC IT

standards, HIPAA requirements, and best practices; Identify and implement automation opportunities using scripting; Research and recommend systems administration best practices; Close support requests in a timely manner; Perform other duties as assigned. Professional Responsibilities Demonstrate initiative and creativity in resolving complex technical issues; Participate in after-hours on-call rotation; Provide exceptional customer service; Communicate effectively with users on incidents and requests; Demonstrate ownership across multiple technologies; Work outside normal business hours as required for projects or on-call needs. Minimum Qualifications High School Diploma required; Minimum of three (3) years of Information Technology experience; Working knowledge of enterprise infrastructure and networking principles; Ability to work independently with minimal supervision; Strong documentation skills. Preferred Qualifications Previous healthcare IT experience; Professional certification from Cisco, VMware, or Microsoft (or ability to obtain within six months); Detailed knowledge or certification in data center technologies; Some college or degree preferred. Essential Skill Competencies VMware vSphere and VMware View VDI; Load balancers; Pure Storage; EMC Avamar and Data Domain; Microsoft Server (all roles and features); PowerShell scripting; Active Directory and certificate services; XenApp 7.5; SQL Server maintenance best practices; Group Policy management; Basic networking including VLANs, ports, firmware upgrades, NAT, and ACL configuration; Strong analytical and troubleshooting skills; Understanding of HIPAA standards as they relate to IT operations. Working Conditions May require after-hours work, on-call rotation, and extended work hours for projects; Collaboration with internal IT teams and external vendors; Occasional exposure to high-pressure operational issues. All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position. South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.