Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
SG
Service Global, Inc.
Desktop Engineer L1
Career Insights for Windows Engineer
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on North Carolina data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Windows Engineer oversees problem resolution, administration, and management of Windows server and applications for a business. May provide support to users, including in data centers or Cloud environments. Installs, modifies, removes and analyzes networking hardware and software on computer system. Participates in network design.
$113,576 / year median in North Carolina
-8% projected decline
Job Description
Desktop Engineer L1 Marion
NC - USA
Apply Now a day agoJob Responsibilities:
- Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and desk-side support services.
- Manage hard and soft break-fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the desktop to include, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
- Analyze Service Desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
- Ensure that each Desktop Device is installed with the appropriate desktop image.
- Manage desktop device (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.
Requirements:
- Good to have—knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tools—e.g., ServiceNow
- Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
- It is preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, service request, and related activities like spare and buffer stock management
- Associate degree (A.
JO-2609-38795
Job Function IT Support Work Type Onsite Employment Type Full Time Salary Competitive Apply NowBenefits
- Dental Insurance