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Senior Liaison Managed File Transfer System Platform Support
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What they do
A Platform Engineer is responsible for the development of platforms that support the needs and use cases of different engineering teams across the organization. Creates reusable tools and workflows to streamline operational needs and facilitate automation tasks, supporting scalability of DevOps practices.
$133,738 / year median in New Jersey
Job Description
Senior Liaison Managed File Transfer System Platform Support at Themesoft Inc. Senior Liaison Managed File Transfer System Platform Support at Themesoft Inc. in Elizabeth, New Jersey Posted in about 8 hours ago.
Type:
full-time
Job Title:
Senior Liaison Managed File Transfer System Platform Support Location:
Rahway, NJ 07065 (Onsite 5 days)
Duration:
36+
Months Position Summary:
The Senior Liaison Managed File Transfer System Platform Support role is pivotal in ensuring the seamless and secure exchange of critical information within the Life Sciences and Healthcare domains. This role is responsible for managing, supporting, and optimizing the Managed File Transfer (MFT) platforms, directly impacting the organization's ability to deliver reliable solutions to global clients. The incumbent will serve as a technical leader, guiding teams and collaborating with stakeholders to uphold operational excellence and regulatory compliance.
DETAILED RESPONSIBILITIES
- Lead the administration, maintenance, and troubleshooting of the Liaison Managed File Transfer System platform.
- Monitor system performance, proactively identify issues, and implement solutions to ensure high availability and security.
- Manage user access, permissions, and platform configurations to support business operations and compliance requirements.
- Collaborate with cross-functional teams to integrate MFT solutions with enterprise applications and workflows.
- Provide expert guidance on best practices for secure file transfers, data encryption, and regulatory standards in Life Sciences and Healthcare.
- Develop and maintain technical documentation, SOPs, and operational guidelines for platform support activities.
- Drive platform upgrades, migrations, and enhancements in alignment with organizational objectives and industry advancements.
- Serve as a subject matter expert and escalation point for complex incidents, providing advanced troubleshooting and post-incident analysis.
- Support audit activities by ensuring platform logs, records, and configurations meet compliance standards.
- Mentor junior team members, fostering a culture of continuous improvement and technical excellence.
SKILL REQUIREMENTS
- Minimum 8 years of experience in enterprise platform support, with at least 4 years in Managed File Transfer systems (Liaison or equivalent).
- Strong expertise in MFT technologies, protocols (SFTP, FTPS, AS2), and security practices.
- Proven experience in platform administration, system integration, and incident management in regulated environments.
- In-depth knowledge of Life Sciences and Healthcare industry compliance standards (HIPAA, GxP, GDPR).
- Excellent analytical, problem-solving, and communication skills.
- Relevant certifications such as ITIL, CISSP, or MFT platform-specific credentials are highly desirable.
- Experience with cloud-based MFT solutions and hybrid architectures.
- Familiarity with automation tools and scripting languages (PowerShell, Python).
- Demonstrated leadership in multi-national, cross-functional teams.
- Knowledge of data privacy and information security regulations beyond healthcare (e.
g., PCI DSS).